Pegasystems PEGACSSA74V1 - Certified Senior System Architect (CSSA) 74V1 Exam
Page: 2 / 12
Total 58 questions
Question #6 (Topic: Topic 1)
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
• The customer service agent may request additional information from the customer.
• The merchant is notified and given 15 days to dispute the fraud claim.
• If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
• The customer service agent may request additional information from the customer.
• The merchant is notified and given 15 days to dispute the fraud claim.
• If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?
A. Investigate Fraud
B. Claim Investigation
C. Investigate Claim
D. Fraud Claim
Answer: B
Question #7 (Topic: Topic 1)
DRAG DROP
Select each Application Design Requirement on the left and drag it to the appropriate Design Approach on the right.
Select and Place:
[Pegasystems-PEGACSSA74V1-1.0/xmlfile-5_1.png]
Select each Application Design Requirement on the left and drag it to the appropriate Design Approach on the right.
Select and Place:
[Pegasystems-PEGACSSA74V1-1.0/xmlfile-5_1.png]
Answer: [Pegasystems-PEGACSSA74V1-1.0/xmlfile-6_1.png]
Question #8 (Topic: Topic 1)
How do you configure the field to support this requirement?
A. Use an edit validate rule that validates the tax identification number pattern.
B. Use a decimal property type and make the field required.
C. Configure a validate rule to test the tax identification number pattern.
D. Set the minimum and maximum values to "10" in a text field.
Answer: D
Question #9 (Topic: Topic 1)
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
A. Add a wait shape to the accident claim case to wait until all vehicle claims have a status of Resolved.
B. Add a manual approval step to the accident claim case.
C. Add an optional process to pause the accident case until the vehicle claims are paid.
D. Add each vehicle claim as a child case of the accident claim.
Answer: AD
Question #10 (Topic: Topic 1)
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?
A. Add a button to each assignment to present the customer with a form to submit a new address.
B. Add a case-wide optional action to the workflow for the address submission.
C. Add an alternate stage to the case life cycle to change the address.
D. Add a case-wide optional process to the case workflow to perform the address change.
Answer: D
