Microsoft MB2-877 - Microsoft Dynamics 365 for Field Service Exam
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Total 48 questions
Question #11 (Topic: Topic 1)
You monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.
What should you do?
What should you do?
A. From an existing asset, click See records associated with this view, then click Connect.
B. On the Active Customer Assets screen, click New.
C. From an existing product, click Add New Adjustment Product.
D. Create a new product. Add a unit group and define the units.
Answer: A
Question #12 (Topic: Topic 1)
You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are
used when optimizing work orders.
What should you define?
used when optimizing work orders.
What should you define?
A. schedule
B. objective
C. goal
D. scope
Answer: D
Question #13 (Topic: Topic 1)
You need to assign resources to a work order based on proximity to a service location.
Which two tools can you use? Each correct answer presents a complete solution.
Which two tools can you use? Each correct answer presents a complete solution.
A. Service Calendar
B. Resource Groups
C. Schedule Board
D. Schedule Assistant
Answer: BD
Question #14 (Topic: Topic 1)
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?
What should the dispatcher do?
A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
B. On the work order form ribbon, click Get Driving Directions.
C. From the schedule board, click Actions and select Get Driving Directions.
D. Select a work order from any view. On the ribbon, click Get Driving Directions.
Answer: C
Question #15 (Topic: Topic 1)
You restore Resource Schedule Optimization. You need to optimize individual resource schedules.
What should you do?
What should you do?
A. In Field Service Administration, locate a Resource record and select Optimize Schedule.
B. From the schedule board, right-click a Resource record and select Optimize Schedule.
C. From the schedule board, click Actions and select Optimize Schedule.
D. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.
Answer: C
