Microsoft Dynamics 365 for Field Service v1.0 (MB2-877)

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Total 48 questions

Which three pieces of information are available on a Product Inventory record? Each correct answer presents part of the solution.

  • A. Quantity Allocated
  • B. Reorder Point
  • C. Quantity Sold
  • D. Quantity on Order
  • E. Inventory Status


Answer : ABE

References:
https://community.dynamics.com/crm/b/crmandunifiedservicedesk/archive/2016/09/01/field-service-purchasing-and-inventory

What are the steps in the purchase order process?

  • A. Submit, Approval, Review, Receive, Bill
  • B. Submit, Approval, Receive, Bill
  • C. Draft, Approval, Submit, Review, Receive, Bill
  • D. Draft, Approval, Submit, Receive, Bill


Answer : D

References:
https://neilparkhurst.com/2018/02/27/mb2-718-certification-microsoft-dynamics-365-customer-service-field-service-purchasing/

For which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service? Each correct answer presents a complete solution.

  • A. Add inventory to a warehouse.
  • B. Add or subtract inventory to or from a warehouse.
  • C. Transfer a product from a warehouse to a truck.
  • D. Purchase products to sell to a customer.


Answer : AD

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-purchase-order

Service technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van.
Which feature should you implement?

  • A. Warehouse
  • B. Customer Assets
  • C. Custom Entities
  • D. Product Inventory


Answer : D

You need to track a list of serviceable equipment related to a specific service location.
Which record type should you use?

  • A. Products
  • B. Facilities/Equipment
  • C. Customer Assets
  • D. Resources


Answer : C

A company provides cable-based Internet and television services.
Supply cables often must be buried on customers’ properties. When a supply cable must be buried, the company hires one vendor to locate any existing underground utilities and another vendor to bury the supply cable. These vendors manage their own resources in their own scheduling systems.
You need to create bookable resources to ensure that you can schedule these vendors from within your Microsoft Dynamics 365 implementation.
Which resource type should you use?

  • A. crew
  • B. account
  • C. service center
  • D. user


Answer : B

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources

A company plans to deliver a new set of services that technicians will use when processing work orders.
You need to add the new services to Field Service so they can be added to price lists and work orders.
What should you do?

  • A. Create a new service. Set the service as a non-inventory item and then activate the service.
  • B. Create a new service. Set the service as an inventory item and then activate the service.
  • C. Create a new product. Set the product as a service and then activate the product.
  • D. Create a new product. Set the product as a non-inventory item and then activate the product.


Answer : C

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service

Which three pricing features are only associated with services? Each correct answer presents a complete solution.

  • A. Flat Fee
  • B. Percent Markup â€" Current Cost
  • C. Minimum Charge Amount
  • D. Percent of List
  • E. Minimum Charge Duration


Answer : ACE

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-price-list

A company wants to provide customers updates about their work orders. You need to add the update notifications capability to the Field Service application.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

  • A. Create a booking rule that sends the customer an email.
  • B. Import the Glympse solution. Configure the solution to send the customer text messages.
  • C. Create a Microsoft Flow. Use a connector for sending text messages to the customer.
  • D. Import the Twilio solution. Configure the solution to send the customer text messages.


Answer : CD

A company uses the Familiar, Good, Proficient rating model. You need to implement a new rating model with five values.
Which two actions should you perform? Each correct answer presents part of the solution.

  • A. Update the characteristics for all bookable resources to use the new rating values.
  • B. Update the characteristics only for bookable resources that need to use one of the two new rating values.
  • C. Navigate to a list of rating values for the bookable resource record and add two more rating values to the existing set of three.
  • D. Navigate to Rating Models. Open the current rating model. Increase the number of rating values to five.


Answer : BD

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/project-service/set-up-proficiency-models

You are a field service administrator. You are configuring bookable resources. You need to configure start and end location for resources.
Which three options can you use? Each correct answer presents a complete solution.

  • A. Resource Address
  • B. Company Address
  • C. Organizational Unit Address
  • D. Business Unit Address
  • E. Location Agnostic


Answer : ABE

You need to add descriptions to equipment and implement a rating system for equipment.
What should you configure?

  • A. Characteristics
  • B. Category
  • C. Business Unit
  • D. Team


Answer : A

Your customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis.
What should you do?

  • A. Create an agreement and an invoice setup record.
  • B. Create an agreement. Then, create the invoice setup record and an invoice recurrence schedule.
  • C. Create a recurring booking setup record. Set the record to create invoices automatically.
  • D. Create a recurring booking setup record.


Answer : B

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements

You create a complex agreement and booking that includes service tasks and services. You need to use the existing agreement as the basis for future agreements.
Which two actions should you perform? Each correct answer presents part of the solution.

  • A. Elevate the agreement to an agreement template. Use the template to create new agreements of this type.
  • B. In the existing agreement, click Copy Agreement. Specify the new customer information and click OK.
  • C. Export the agreement and booking records to Microsoft Excel. Modify the information and import the file to create new agreement.
  • D. Create a booking setup. Define an incident type for the booking setup.


Answer : BD

Which two types of records can be generated when you create agreements? Each correct answer presents part of the solution.

  • A. purchase orders
  • B. work orders
  • C. invoices
  • D. products and services


Answer : BC

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements

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Total 48 questions