Microsoft MB2-713 - Microsoft Dynamics CRM 2016 Sales Exam
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Total 93 questions
Question #11 (Topic: Topic 1)
You call a potential customer to discuss one of your company's products. During the call,
you discover that the potential customer is uninterested in the product. You need to
document the conversation and your decision not to pursue the potential customer any
further.
What should you do?
you discover that the potential customer is uninterested in the product. You need to
document the conversation and your decision not to pursue the potential customer any
further.
What should you do?
A. Detail the conversation in a note and attach the note to a lead.
B. Create a lead, track the activity, and then mark the lead as Disqualified
C. Create an opportunity, track the activity, and then close the opportunity as Lost
D. Detail the conversation in a note and attach the note to an opportunity
Answer: B
Question #12 (Topic: Topic 1)
You have a Dynamics CRM organization that uses Microsoft SharePoint for document
management by using server-side synchronization.
You need to identity which SharePoint actions tan be performed directly from CRM.
What should you identify?
management by using server-side synchronization.
You need to identity which SharePoint actions tan be performed directly from CRM.
What should you identify?
A. Modify the settings of the columns in a SharePoint list.
B. View the document version history.
C. Display the documents contained in the SharePoint document library.
D. Create and manage SharePoint content types-
Answer: C
Question #13 (Topic: Topic 1)
You Have a quote named Quote1 that is sent to a customer. The customer approves the
quote. You generate an order from Quote 1 You need to identify the status of the order.
What should you identify?
quote. You generate an order from Quote 1 You need to identify the status of the order.
What should you identify?
A. Invoiced
B. Ready
C. Draft
D. Canceled
E. Active
Answer: E
Question #14 (Topic: Topic 1)
You recently visited a trade show and you interacted with many potential customers.
As a vendor al the trade show, you receive a CSV file that contains detailed information
about the 643 attendees who showed interest in your products.
You need to efficiently and accurately input this information into Dynamics CRM for future
use in the sales process.
Which method should you use?
As a vendor al the trade show, you receive a CSV file that contains detailed information
about the 643 attendees who showed interest in your products.
You need to efficiently and accurately input this information into Dynamics CRM for future
use in the sales process.
Which method should you use?
A. Import the details as new activates.
B. Import the details as new leads.
C. Update opportunities to reflect new prospects.
D. Import the information as part of a solution file.
Answer: B
Question #15 (Topic: Topic 1)
Your company wants to integrate the Microsoft Yammer enterprise subscription and the
Dynamics CRM organization.
The managers at the company are cornered about potential data from CRM being visible to
users who do not have a CRM account.
They want to limit which user can see post in CRM.
In Yammer, you can create a private group named CRM Posts, and you connect CRM to
the CRM Posts group.
Users report that they fail to see posts in Yammer that are created in CRM.
You need to Identity what prevents the users from seeing the posts
What should you identity?
Dynamics CRM organization.
The managers at the company are cornered about potential data from CRM being visible to
users who do not have a CRM account.
They want to limit which user can see post in CRM.
In Yammer, you can create a private group named CRM Posts, and you connect CRM to
the CRM Posts group.
Users report that they fail to see posts in Yammer that are created in CRM.
You need to Identity what prevents the users from seeing the posts
What should you identity?
A. The users are not added to the CRM Posts group in Yammer. BThe posts are not being shared with the team of the users.
B. The security role assigned to the users does not provide access to yammer posts
C. The users are not following any records.
Answer: B
