Microsoft MB2-704 - Microsoft Dynamics CRM Application Exam
Page: 3 / 18
Total 89 questions
Question #11 (Topic: )
You create a case for a customer who requests assistance.
You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and
email it to the customer.
In which location should you look for the document?
You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and
email it to the customer.
In which location should you look for the document?
A. Knowledge Base
B. Microsoft SharePoint
C. Sales literature
D. Marketing list
Answer: A
Question #12 (Topic: )
A customer calls to request a quote for a product.
You need to log the call and create an opportunity for the potential sale.
What should you do?
You need to log the call and create an opportunity for the potential sale.
What should you do?
A. Create a lead, and qualify it to create an opportunity.
B. Create an account and an opportunity.
C. Create a phone call, and convert it to an opportunity.
D. Create a connection, and convert it to an opportunity.
Answer: C
Question #13 (Topic: )
You implement Microsoft Social Listening and connect it to your Microsoft Dynamics CRM
organization.
In which two locations within Dynamics CRM can you access social insights information?
Each correct answer presents a complete solution. Choose two.
organization.
In which two locations within Dynamics CRM can you access social insights information?
Each correct answer presents a complete solution. Choose two.
A. Dashboards
B. Advanced find
C. Reports
D. Entity forms
Answer: A,D
Question #14 (Topic: )
You create a case and link it to a standard service level agreement (SLA) with the timer
configured on the case form.
You need to review the case status and report the information to your manager.
Which piece of information about the time of the case is available?
configured on the case form.
You need to review the case status and report the information to your manager.
Which piece of information about the time of the case is available?
A. Total time the case is on hold
B. Failure time
C. Warning time
D. Total time the case is in processing
Answer: B
Question #15 (Topic: )
You are the manager for all Microsoft Dynamics CRM Knowledge Base articles that the
service management team submits.
A team member submits an article to Knowledge Base.
What should you do to make the article available to the entire organization?
service management team submits.
A team member submits an article to Knowledge Base.
What should you do to make the article available to the entire organization?
A. Submit it
B. Publish it.
C. Approve it.
D. Draft it.
Answer: B
