Microsoft MB2-704 - Microsoft Dynamics CRM Application Exam
Page: 2 / 18
Total 89 questions
Question #6 (Topic: )
You want to aggregate customer feedback from social websites in order to identify buying
trends and customer opinions toward your company's product.
Which tool should you use in Microsoft Dynamics CRM?
trends and customer opinions toward your company's product.
Which tool should you use in Microsoft Dynamics CRM?
A. Microsoft Social Listening, in order to monitor social media channels
B. Cases, in order to see and respond to negative social mentions
C. Marketing Campaigns, in order to provide visibility to social feeds
D. Activity feeds, in order to view interactions on the social pane
Answer: A
Question #7 (Topic: )
Your company uses trucks to drive to customer sites and perform warranty work. Your
company has a policy that each truck should remain in a specific region.
You need to configure Microsoft Dynamics CRM to meet these requirements.
What should you do?
company has a policy that each truck should remain in a specific region.
You need to configure Microsoft Dynamics CRM to meet these requirements.
What should you do?
A. Create a territory for each region, a facility/equipment record for each truck, and link each truck to the relevant territory.
B. Create a site for each region, create a facility/equipment record for each truck, and link each truck to the relevant site.
C. Create a site for each region, and then link it to each service that is used to perform the warranty work.
D. Create a territory for each region, and then link it to each service that is used to perform the warranty work.
Answer: B
Question #8 (Topic: )
You are a customer service representative. You receive an inbound request for support for
a product support request.
You need to create a new case to document the request.
What should you do?
a product support request.
You need to create a new case to document the request.
What should you do?
A. Use the quick view form to create the case.
B. Create and close a phone call activity, and then convert it to a case.
C. Create a lead, and convert it to a case.
D. Use the quick create form to create a case.
Answer: D
Question #9 (Topic: )
Your organization uses territories in Microsoft Dynamics CRM to manage sales.
You need to ensure that all sales managers and sales people are associated with the
correct territories.
What should you do?
You need to ensure that all sales managers and sales people are associated with the
correct territories.
What should you do?
A. Add a sales manager and the relevant sales people as members to each territory.
B. Add a territory to each sales person's record, and add the sales manager and territory to each opportunity record.
C. Add the relevant sales people to each territory record, and make the sales manager the owner of the territory record.
D. Add a sales manager to each territory record and to each sales person's user record.
Answer: A
Question #10 (Topic: )
You are adding products to an opportunity.
You want to calculate the estimated revenue based on the products added.
What should you do to enable this function?
You want to calculate the estimated revenue based on the products added.
What should you do to enable this function?
A. Set the estimated budget.
B. Configure the exchange rate.
C. Use write-in products.
D. Add a price list
Answer: C
