ITIL ITIL-F - ITIL® Foundation Exam
Page: 3 / 59
Total 292 questions
Question #11 (Topic: Topic 1)
Which reason describes why ITIL is so successful?
A. The five ITIL volumes are concise
B. It is not tied to any particular vendor platform
C. It tells service providers exactly how to be successful
D. It is designed to be used to manage projects
Answer: B
Question #12 (Topic: Topic 1)
Which one of the following is the BEST definition of the term ‘service management’?
A. A set of specialized organizational capabilities for providing value to customers in the form of services
B. A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose
C. The management of functions within an organization to perform certain activities
D. Units of organizations with roles to perform certain activities
Answer: A
Question #13 (Topic: Topic 1)
What are customers of IT services who do NOT work in the same organization as the
service provider known as?
service provider known as?
A. Strategic customers
B. External customers
C. Valued customers
D. Internal customers
Answer: B
Question #14 (Topic: Topic 1)
What are customers of IT services who work in the same organization as the service
provider known as?
provider known as?
A. Strategic customers
B. External customers
C. Valued customers
D. Internal customers
Answer: D
Question #15 (Topic: Topic 1)
What is a service delivered between two business units in the same organization known
as?
as?
A. Strategic service
B. Delivered service
C. Internal service
D. External service
Answer: C
