ITIL ITIL-F - ITIL® Foundation Exam
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Total 292 questions
Question #6 (Topic: Topic 1)
Which of the following is an enabler of best practice?
A. Standards
B. Technology
C. Academic research
D. Internal experience
Answer: B
Question #7 (Topic: Topic 1)
Which of the following is best definition of IT service management?
A. An internal service provider that is embedded within a business unit
B. A complete set of all the documentation required to deliver world class services to customers
C. Technical implementation of supporting IT infrastructure components
D. The implementation and management of quality IT services that meet business needs
Answer: D
Question #8 (Topic: Topic 1)
Which of the following are classed as stakeholders in service management?
1. Customers
2. Users
3. Suppliers
1. Customers
2. Users
3. Suppliers
A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only
Answer: A
Question #9 (Topic: Topic 1)
What would you call the groups of people who have an interest in the activities, targets,
resources and deliverables from service management?
resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
Answer: B
Question #10 (Topic: Topic 1)
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices
1. Academic research
2. Internal experience
3. Industry practices
A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only
Answer: A
