ITIL ITIL 4 Specialist High-Velocity IT - ITIL 4 Specialist High-Velocity IT Exam
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Total 78 questions
Question #11 (Topic: Exam A)
One of an organization’s legacy systems is difficult to change because of its tightly coupled nature. To remain competitive, the organization must find a way to make more frequent changes to this system.
What would the 'architecture management' practice recommend?
What would the 'architecture management' practice recommend?
A. Iteratively moving application functionality to microservices
B. Leveraging infrastructure as code to speed up development
C. Using continuous integration/continuous delivery techniques
D. Using blue/green deployments to minimize the impact of changes
Answer: A
Question #12 (Topic: Exam A)
Which is a type of digital transformation?
A. Converting data from analogue form to digital form
B. Using robots to enable new ways of working
C. Using an information system to process data and present it to users
D. Creating products and services that include digital technology
Answer: D
Question #13 (Topic: Exam A)
A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team’s concerns?
1. The pilot did not adequately address governance, risk, and compliance issues
2. The organization is focused on innovation and lead time is not a priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company’s policies require that Dev, testing and Ops are separated duties
Which are the TWO MOST LIKELY reasons for the leadership team’s concerns?
1. The pilot did not adequately address governance, risk, and compliance issues
2. The organization is focused on innovation and lead time is not a priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company’s policies require that Dev, testing and Ops are separated duties
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
Answer: D
Question #14 (Topic: Exam A)
An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?
What does this situation describe?
A. Digital organization
B. High velocity IT
C. Digital transformation
D. IT transformation
Answer: D
Question #15 (Topic: Exam A)
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team’s goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
Answer: A
