ITIL ITIL 4 Practitioner Problem Management - ITIL 4 Practitioner: Problem Management Exam
Page: 1 / 4
Total 20 questions
Question #1 (Topic: Exam A)
What is a problem called if an expert has identified the underlying cause, but has not yet devised a solution?
A. A known error
B. A workaround
C. Technical debt
D. Problem model
Answer: A
Question #2 (Topic: Exam A)
What is a benefit of sharing a list of the most serious ongoing problems?
A. People from different teams may suggest solutions
B. Problems caused by repeat incidents will be identified
C. Problems caused by errors in vendor products will be identified
D. Reliability of IT services will be increased
Answer: A
Question #3 (Topic: Exam A)
What should a service provider do to help ensure that problem management support from third parties is fast and effective?
A. Provide the third party with access to confidential services and data
B. Improve communication and collaboration
C. Document formal processes for all activities
D. Document all third-party activities in problem models
Answer: B
Question #4 (Topic: Exam A)
Why do service providers adopt and develop problem management?
A. To remove errors from the live environment where possible
B. To eliminate errors from the live environment
C. To eliminate incidents from the live environment
D. To reduce complexity of the live environment
Answer: A
Question #5 (Topic: Exam A)
A service provider identified several errors in the IT infrastructure which cannot be resolved for various reasons. The infrastructure management team identified workarounds which reduced the likelihood of incidents caused by these errors to a minimum. However, the team is aware of the errors and needs to monitor and regularly review them to ensure that the impact assessment and the workarounds remain valid.
How can automation of problem management support the team in this situation?
How can automation of problem management support the team in this situation?
A. By supporting the problem management metrics
B. By supporting problem diagnosis with machine learning
C. By supporting integration with incident management records
D. By supporting automated periodic control of known errors
Answer: D
