ITIL ITIL 4 Practitioner Problem Management - ITIL 4 Practitioner: Problem Management Exam
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Total 20 questions
Question #6 (Topic: Exam A)
What includes all four dimensions of service management?
A. The process ‘reactive problem management’
B. The metric ‘number and impact of incidents prevented by problem resolution’
C. The practice success factor ‘identifying and understanding the problems and their impact on services’
D. The role ‘problem manager’
Answer: C
Question #7 (Topic: Exam A)
What problem management capability level is assigned to an organization that has very little problem management activity or achievements?
A. Level 0
B. Level 1
C. Level 2
D. Level 3
Answer: A
Question #8 (Topic: Exam A)
During problem control, solutions for ongoing and future incidents can be found. These solutions can be used until the problem is resolved.
Which software tools help to provide these solutions to incident management teams?
Which software tools help to provide these solutions to incident management teams?
A. Knowledge management tools
B. Workflow management and collaboration tools
C. Monitoring and event management tools
D. Service configuration management tools
Answer: A
Question #9 (Topic: Exam A)
The problem manager is helping to improve a value stream to design, develop, and implement new or changed services. They are looking at the information flows and considering what information they should be providing ta other teams
What is the BEST example of information that a problem management practice should make available to this value stream?
What is the BEST example of information that a problem management practice should make available to this value stream?
A. Information about events that could be used to help detect incidents
B. Information about the incident classifications that are needed
C. Information about release strategy to help package solutions
D. Information about solutions to incidents that have happened in similar environments
Answer: D
Question #10 (Topic: Exam A)
What is an output from proactive problem identification and an input to problem control?
A. Problem records
B. Monitoring data
C. Known errors
D. Service configuration data
Answer: A
