ITIL ITIL - ITIL Foundation (syllabus 2011) Exam

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Total 514 questions

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

  • A. Data
  • B. Information
  • C. Knowledge
  • D. Governance


Answer : C

Which of the following is an objective of business relationship management?

  • A. To identify patterns of business activity
  • B. To ensure high levels of customer satisfaction
  • C. To secure funding to manage the provision of services
  • D. To ensure strategic plans for IT services exist


Answer : B

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

  • A. Service level management
  • B. Service catalogue management
  • C. Demand management
  • D. Service transition


Answer : B

Which process would be used to compare the value that newer services have offered over those they have replaced?

  • A. Availability management
  • B. Capacity management
  • C. Service portfolio management
  • D. Service cataloguemanagement


Answer : C

Why are public frameworks, such as 1TIL, attractive when compared to proprietaryknowledge?

  • A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  • B. Public frameworks are always cheaper to adopt
  • C. Public frameworks are prescriptive and tell you exactly what to do
  • D. Proprietaryknowledge has been tested in a wide range of environments


Answer : A

Page:    1 / 103   
Total 514 questions