ITIL ITIL - ITIL Foundation (syllabus 2011) Exam
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Total 514 questions
Question #1 (Topic: Topic 1)
The experiences, ideas, insights and values of individuals are examples of which level of
understanding within knowledge management?
understanding within knowledge management?
A. Data
B. Information
C. Knowledge
D. Governance
Answer: C
Question #2 (Topic: Topic 1)
Which of the following is an objective of business relationship management?
A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist
Answer: B
Question #3 (Topic: Topic 1)
Which process is responsible for recording the current details, status, interfaces and
dependencies of all services that are being run or being prepared to run in the live
environment?
dependencies of all services that are being run or being prepared to run in the live
environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Answer: B
Question #4 (Topic: Topic 1)
Which process would be used to compare the value that newer services have offered over
those they have replaced?
those they have replaced?
A. Availability management
B. Capacity management
C. Service portfolio management
D. Service cataloguemanagement
Answer: C
Question #5 (Topic: Topic 1)
Why are public frameworks, such as 1TIL, attractive when compared to
proprietaryknowledge?
proprietaryknowledge?
A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. Public frameworks are always cheaper to adopt
C. Public frameworks are prescriptive and tell you exactly what to do
D. Proprietaryknowledge has been tested in a wide range of environments
Answer: A
