ITIL ITIL - ITIL Foundation (syllabus 2011) Exam
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Total 514 questions
Question #6 (Topic: Topic 1)
Which one of the following functions would be responsible for the management of a data
centre?
centre?
A. Technical management
B. Service desk
C. Application management
D. Facilities management
Answer: D
Question #7 (Topic: Topic 1)
Which process is responsible for discussing reports with customers showing whether
services have met their targets?
services have met their targets?
A. Continual service improvement
B. Change management
C. Service level management
D. Availability management
Answer: C
Question #8 (Topic: Topic 1)
Which process is responsible for managing relationships with vendors?
A. Change management
B. Service portfolio management
C. Supplier management
D. Continual service improvement
Answer: C
Question #9 (Topic: Topic 1)
Which one of the following do technology metrics measure?
A. Components
B. Processes
C. The end-to-end service
D. Customer satisfaction
Answer: A
Question #10 (Topic: Topic 1)
Which role is responsible for carrying out the activities of a process?
A. Process owner
B. Change manager
C. Service manager
D. Process practitioner
Answer: D
