IIBA IIBA-CBDA - Certification in Business Data Analytics Exam
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Total 75 questions
Question #1 (Topic: Exam A)
With the recent departure of two of its employees, an IT helpdesk team is now understaffed and finding it difficult to keep up with the current workload. The number of tickets being received has increased as well as the number of days to resolve the tickets. The IT manager has set up a meeting with the IT director to request funding for two new helpdesk agents. To prepare for the meeting, the manager is interested in showing the tickets processed against ticket volume over the past year.
What type of chart should the manager use to effectively show the change in processing rate over time?
What type of chart should the manager use to effectively show the change in processing rate over time?
A. A pie chart to compare the number of tickets coming in versus tickets being processed each month, over the past year
B. A waterfall chart to show the number of tickets coming in are a lot higher than those being processed as of year to date
C. A line chart to show the widening gap between the number of tickets being processed against the number coming over the past year
D. A column chart to compare the number of tickets coming in versus tickets being processed each month, since June
Answer: C
Question #2 (Topic: Exam A)
An analyst at a bank is trying to identify research questions for an analytical study on top customer issues across branches. During an interview with a branch manager, the analyst asks the manager what their top customer concerns are relating to this branch? After the manager's reply, the analyst asks a follow up question on how their top customer concerns compare against the top customer concerns across all branches?
Was the analyst's follow-up question valid?
Was the analyst's follow-up question valid?
A. Yes, only for the purpose of ensuring that the manager is aware of the company-wide reports
B. Yes, it builds on the previous question and allows the analyst to identify branch-specific concerns
C. No, the question is not valid in this particular scenario
D. No, there is no value comparing the results of a single branch with results across all branches
Answer: B
Question #3 (Topic: Exam A)
Interested in experimenting with analytics, a manufacturing company hires an analyst to see how the capability can be developed within its organization. The analyst is getting started and recognizes the need to show value from the onset of their work to gain upper management's trust and future funding.
What action will accomplish these objectives?
What action will accomplish these objectives?
A. Develop a question that can be answered quickly regardless of alignment to strategy, just to get started
B. Solve the biggest problem the organization has first to quickly grab the support and attention of senior management
C. Develop a meaningful question that can be answered with data the company already has in its possession
D. Perform a market analysis to understand how competitors are using analytics and then launch a similar initiative
Answer: C
Question #4 (Topic: Exam A)
A financial software company has growth and expansion as one of their top strategic priorities for the year. The senior executive team would like to assess their sales performance over the last 3 years to help set sales objectives. In discussion with the business analytics manager, for a comprehensive sales report, the sales lead recommends looking into the number of contracts signed over the past 3 years and the dollar value for the signed contracts.
Which other question is important to consider when evaluating sales performance?
Which other question is important to consider when evaluating sales performance?
A. What is the average time for conversion?
B. What is the total cost incurred per year?
C. What is the number of customers retained over the past 3 years?
D. What is the time to market the software?
Answer: C
Question #5 (Topic: Exam A)
The analytics team is assessing the results of their analysis. They are surprised to find that their data indicates two events seem to be strongly related even though the general belief in the organization is that they are independent of each other. Knowing that this information will be used for decision making, they are concerned about presenting this data.
At an impasse, the business analysis professional reminds them that the data can be presented as long as the team has:
At an impasse, the business analysis professional reminds them that the data can be presented as long as the team has:
A. Followed all rules for data analysis endorsed as organizational standards so the risk of acting on this is low
B. Review the results with management ahead of time and highlight any potential risk of using this data
C. The ability to rerun the data analysis and the results are the same thereby minimizing the risk of acting on this
D. Confidence that the correlation will reliably occur in the future and the risk of acting on this is low
Answer: C
