HP2-H33 Exam - Free HP Questions and Answers

Question #11 (Topic: )

How should you counter this objection: "Services cost too much."

A. HP standard warranty offers limited support for a short time period. B. HP Services allow you to choose from various options that best suit your needs. C. HP Services ensure that your equipment stays up and running. D. HP Services give you predictability and greater control of TCO.

Answer: D

Question #12 (Topic: )

An existing customer is supported with an HP Care Pack Service engagement. When
attempting to renew the engagement with the customer, which provision would require HP
Contractual Services?

A. A warranty purchased at the time of the product purchase B. One service level with risk mitigation C. The entire cost pre-paid D. Multiple products, at various service levels, all under one agreement

Answer: D

Question #13 (Topic: )

When is the best time to offer HP Contractual Services?

A. At the time of the new hardware purchase B. 10 days after the expiration of the HP base warranty C. Anytime during the hardware lifecycle D. Upon renewal of the existing services agreement

Answer: D

Question #14 (Topic: )

Which statement is true about the duration of the risk mitigation services?

A. Duration of services can be from 1 to 5 years, depending on hardware to support and geography. B. Duration of services can be from 1 to 2 years, depending on hardware to support and geography. C. Duration of services is based on event type, depending on the hardware issue. D. Duration of services is based on warranty duration and extensions.

Answer: D

Question #15 (Topic: )

Which HP PPS Services can be offered to a customer when their previous engagement
arrives at renewal? (Select two.)

A. HP Defective Media Retention B. HP Post Warranty Care Pack C. HP Contractual Services D. HP Refresh Services E. HP Maintenance Kit replacement

Answer: A,C

HP HP2-H33 - Selling HP PPS ServiceOne Services Exam