Genesys Cloud Architect Certified Specialist v1.0 (GCP-GC-ARC)

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Total 44 questions

Which variable’s value indicates whether the flow is running in debug mode?

  • A. Flow.IsTest
  • B. Flow.IsDebug
  • C. Flow.Version


Answer : B

Which function returns a new instance of DateTime initialized with the specified values?

  • A. MakeDateTime()
  • B. MakeDuration()
  • C. AddDuration()
  • D. ToDateTime()


Answer : D

Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.

  • A. “He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\’”
  • B. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
  • C. “He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/””
  • D. “He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\””


Answer : D

The FindSkill() function is not case sensitive when performing a search.

  • A. True
  • B. False


Answer : A

What is the maximum prompt file size you can upload?

  • A. 10 MB
  • B. 20 MB
  • C. 25 MB
  • D. 50 MB


Answer : C

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

  • A. True
  • B. False


Answer : A

Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.

  • A. prompt user Welcome/en-us
  • B. prompt_user_Welcome/en-us
  • C. prompt user Welcome_en-us
  • D. prompt_user_Welcome_en-us


Answer : D

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

  • A. True
  • B. False


Answer : A

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

  • A. MakeDateTime(2020,5,3)
  • B. MakeDateTime(2020,3,5)
  • C. MakeDateTime(5,3,2020)
  • D. MakeDateTime(3,5,2020)


Answer : D

Select all the naming requirements for prompts. (Choose two.)

  • A. A prompt name can begin with a letter.
  • B. A prompt name can begin with a numeric or special character.
  • C. A prompt name can contain letters, underscore, and numbers.
  • D. A prompt name can contain spaces or special characters.


Answer : AC

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

  • A. Use an outbound campaign to promote the product.
  • B. Use the directory feature for advertising the product.
  • C. Use the prompt feature to play the product details every time customer dials your contact center.
  • D. Use the data tables feature for advertising the product.


Answer : AC

To route an incoming call based on the current time, _____ is the best method.

  • A. Inbound call flow
  • B. Scheduling
  • C. Call route
  • D. Callable time sets


Answer : C

Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

  • A. 2,3,4,1
  • B. 2,4,1,3
  • C. 2,3,1,4
  • D. 2,1,4,3


Answer : C

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

  • A. Daily
  • B. Weekly
  • C. Quarterly
  • D. Monthly
  • E. Hourly
  • F. Yearly


Answer : ABDF

If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

  • A. True
  • B. False


Answer : B

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Total 44 questions