GC-AI-DB Exam - Free Genesys Questions and Answers

Question #11 (Topic: Exam A)

A support lead sees many customers abandoning the bot at a certain point.
Which two insights can Bot Flow Optimization provide? (Choose two.)

A. The exact point where customers exit the bot B. Whether customers often request an agent at that point C. Historical resolution rates for other queues D. Automated fixes for slot errors E. Average SLA adherence for live agents

Answer: AB

Question #12 (Topic: Exam A)

An administrator wants to analyze transcripts and recordings to discover new customer intents.
Which menu option should they use?

A. Optimization Dashboard B. Bot Performance Reports C. Intent Miner D. Action Outcomes

Answer: C

Question #13 (Topic: Exam A)

A designer wants to ensure that customers’ typed entries match their intents – even if they don’t click a digital menu button.
Which two practices support this? (Choose two.)

A. Add digital menu option names as utterances. B. Assign utterances to the correct intents. C. Limit menu options to button-based entries only. D. Disable natural language understanding (NLU) for typed input. E. Redirect typed input to default event handling.

Answer: AB

Question #14 (Topic: Exam A)

In the airline chatbot project you’re working on, you design the “Main Menu” task to branch into “Check Loyalty Points” and “Report a Baggage-Related Issue”.
Which action should you place under each button to navigate to its task?

A. Jump to Reusable Task B. Call Task C. Exit Bot Flow D. Switch

Answer: B

Question #15 (Topic: Exam A)

A customer enters a query in chat that doesn’t match any preconfigured intents or utterances.
What happens next?

A. The bot automatically transfers to an agent. B. The bot selects the closest utterance by default. C. The bot ignores the input and continues the flow. D. The bot displays the default message from User Input and triggers Event Handling.

Answer: D

Genesys GC-AI-DB - Genesys Cloud: AI - Digital Bots & Knowledge Exam