Genesys GC-AI-DB - Genesys Cloud: AI - Digital Bots & Knowledge Exam
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Total 33 questions
Question #6 (Topic: Exam A)
A customer asks a bot a question, and multiple close answers exist in the knowledge base.
Which configuration ensures the bot presents a list of possible solutions?
Which configuration ensures the bot presents a list of possible solutions?
A. Feedback
B. Disambiguation
C. Response Bias
D. Answer
Answer: B
Question #7 (Topic: Exam A)
Which statement best describes the role of the Knowledge Workbench in bot integration?
A. It routes customer inquiries directly to agents.
B. It improves knowledge base content through refinement and enhancement.
C. It handles transactions like bookings without agent support.
D. It configures bot flows for self-service interactions.
Answer: B
Question #8 (Topic: Exam A)
What does a darker tone in Bot Flow Optimization indicate?
A. A flow section with low customer engagement
B. A flow section with high customer traffic
C. A default fallback branch
D. An unconfigured intent
Answer: B
Question #9 (Topic: Exam A)
Which post-test step uses confidence data in intent classification to troubleshoot issues?
A. Review for Improvement
B. Reset Model Bias
C. Intent Re-segmentation
D. Utterance Pruning
Answer: A
Question #10 (Topic: Exam A)
An analyst notices that common utterances bias the bot toward one intent.
Which best practice should they follow after testing?
Which best practice should they follow after testing?
A. Remove all low-frequency utterances.
B. Reduce the test set size for efficiency.
C. Add low-confidence cases to the learning panel to rebalance.
D. Ignore the results and continue using current intents.
Answer: C
