Genesys GC-AI-DB - Genesys Cloud: AI - Digital Bots & Knowledge Exam
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Total 33 questions
Question #1 (Topic: Exam A)
The knowledge portal returns no results when a customer searches for store hours.
What happens next?
What happens next?
A. The chatbot will automatically transfer them to a live agent.
B. The article feedback form will appear instead.
C. The fallback message configured in the knowledge portal is displayed.
D. The system displays the last article that the user viewed again.
Answer: C
Question #2 (Topic: Exam A)
A customer views an article in the portal but still has questions.
What happens next?
What happens next?
A. They receive a feedback form only.
B. A self-service chatbot launches for additional help.
C. A live agent is automatically connected.
D. The system opens a new knowledge base.
Answer: B
Question #3 (Topic: Exam A)
An administrator wants to deploy the knowledge portal snippet so customers can use it on all the organization’s websites.
Which two steps should they take? (Choose two.)
Which two steps should they take? (Choose two.)
A. Enable fallback routing in Architect flows.
B. Assign the snippet under knowledge categories only.
C. Publish the knowledge base as a standalone widget.
D. Select “Allow all domains” under Restrict domain access.
E. Paste the HTML snippet into the header section of the website.
Answer: DE
Question #4 (Topic: Exam A)
A bot responds with “Here’s a suggestion for you” before providing a knowledge answer.
Which configuration enables this?
Which configuration enables this?
A. Single Answer Introduction
B. Multiple Answers Retry
C. Knowledge Confirmation Response
D. Follow-up Statement
Answer: A
Question #5 (Topic: Exam A)
Which two response bias options can you configure to influence how bots prioritize answers? (Choose two.)
A. Slots
B. Intents
C. Variables
D. Knowledge
E. Expressions
Answer: BD
