Salesforce Field Service Lightning Consultant - Field Service Lightning Consultant Exam
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Total 129 questions
Question #11 (Topic: Single Topic)
Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)
Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)
A. Adjust Scheduling Policy
B. Knowledge Base
C. Dispatching
D. Customer Entitlements
E. Scheduling
Answer: ABC
Question #12 (Topic: Single Topic)
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about
to expire.
Which two upsell activities should the CSR consider? (Choose two.)
to expire.
Which two upsell activities should the CSR consider? (Choose two.)
A. Open a Case and send email with new Service offerings.
B. Open a Case and inform Customer of weekend service pricing.
C. Open a Case and a renewal Opportunity for the Sales team.
D. Open a Case and create a Work Order for the Dispatch Team.
Answer: AB
Question #13 (Topic: Single Topic)
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour,
every hour, between 9am-5am.
How can this be achieved?
every hour, between 9am-5am.
How can this be achieved?
A. Use Customer Operating Hours.
B. Use Exact Appointments on the Work Types.
C. Use Territory-specific Operating Hours.
D. Use Multiple Operating Hours with Slots for each hour.
Answer: B
Question #14 (Topic: Single Topic)
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)
Which two recommendations should a Consultant make? (Choose two.)
A. Publish pre-release documentation on the Customer Community.
B. Publish training documentation in a closed Chatter group.
C. Increase training to Sales Representatives.
D. Increase training to Field Service Technicians.
Answer: AD
Question #15 (Topic: Single Topic)
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?
A. Quick Action on Opportunity to Create Work Order
B. Quick Action on Opportunity to Create Work Order Line Item
C. Quick Action on Work Order to create Opportunity
D. Quick Action on Work Order Line Items to create Opportunity
Answer: C
