Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete.
How can CSAT information be collected?
Answer : D
Universal Containers (UC) wants to track real-time progress on Service Appointments. Technicians should only see confirmed Service Appointments.
What status flow provides the highest level of visibility into the Technician's current work status?
Answer : A
What service process dictates that both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
Answer : C
When completing a Work Order in the field, the Service Resource needs to capture two signatures to ensure compliance.
What steps are needed to configure the signature capture?
Answer : C
Universal Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers.
What should a Consultant recommend so the Field Technician sees only the necessary fields?
Answer : D
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request.
How should a Consultant recommend tracking the work?
Answer : A
Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians using the FSL mobile app with information necessary to complete assigned work.
Which two capabilities will now be available? (Choose two.)
Answer : AC
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
Answer : B
Universal Containers plans to deploy Field Service Lightning to 100 external contractors. There are 75 contractors who need access to Work Orders, Assets, Mobile App, and Chatter. The remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the Consultant recommend?
Answer : C
A Universal Containers customer is having issues with three containers at the customer’s site. Each container is tracked as an Asset on the customer’s Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? (Choose two.)
Answer : BD
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
Answer : C
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
Answer : C
What are two benefits of using the Field Service Lightning mobile app instead of the Salesforce mobile app? (Choose two.)
Answer : BC
A Dispatcher is notified of a local power outage. All Service Appointments in the affected area must be rescheduled to a different day.
How should the Dispatcher update the Service Appointments?
Answer : D
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
Answer : D