Salesforce Certified Agentforce Specialist - Certified Agentforce Specialist Exam
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Total 60 questions
Question #6 (Topic: Exam A)
Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality.
What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?
What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?
A. Instructions
B. Output Types
C. Action Triggers
Answer: B
Question #7 (Topic: Exam A)
What is true of Agentforce Testing Center?
A. Running tests risks modifying CRM data in a production environment.
B. Agentforce Testing Center can only be used in a production environment.
C. Running tests does not consume Einstein Requests.
Answer: C
Question #8 (Topic: Exam A)
Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors.
What is the cause of the random nature of this error?
What is the cause of the random nature of this error?
A. The number of tokens that can be processed by the LLM varies with total user demand.
B. The number of tokens generated by the dynamic nature of the prompt template will vary by record.
C. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.
Answer: B
Question #9 (Topic: Exam A)
Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements.
Which prompt template type should UC use and which consideration should UC review?
Which prompt template type should UC use and which consideration should UC review?
A. Flex, and that Dynamic Fields is enabled
B. Field Generation, and that Dynamic Forms is enabled
C. Field Generation, and that Dynamic Fields is enabled
Answer: C
Question #10 (Topic: Exam A)
Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:
Semantically search HR policies, compliance guidelines, and company procedures.
Ensure responses are grounded on published Knowledge.
Allow Knowledge updates to be reflected immediately without manual reconfiguration.
What should UC do to ensure the agent retrieves the right information?
Semantically search HR policies, compliance guidelines, and company procedures.
Ensure responses are grounded on published Knowledge.
Allow Knowledge updates to be reflected immediately without manual reconfiguration.
What should UC do to ensure the agent retrieves the right information?
A. Manually add policy responses into the AI model to prevent hallucinations.
B. Set up an Agentforce Data Library to store and index policy documents for AI retrieval.
C. Enable the agent to search all internal records and past customer inquiries.
Answer: B
