Salesforce Certified Agentforce Specialist - Certified Agentforce Specialist Exam
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Total 60 questions
Question #1 (Topic: Exam A)
Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses.
What is causing this issue?
What is causing this issue?
A. The related list is not on the parent object’s page layout.
B. The related list prompt template option is not enabled.
C. The related list is Read Only.
Answer: B
Question #2 (Topic: Exam A)
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?
Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?
A. Agent Action: Draft of Revise Sales Email
B. Agent Action: Summarize Record
C. Agent Action: Find Similar Opportunities
Answer: A
Question #3 (Topic: Exam A)
Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.
Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?
Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?
A. Save as New Version and edit as needed.
B. Clone the existing template and modify as needed.
C. Save as New Template and edit as needed.
Answer: B
Question #4 (Topic: Exam A)
Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.
What is a possible explanation for the poor prompt performance?
What is a possible explanation for the poor prompt performance?
A. The prompt template version is incompatible with the chosen LLM.
B. The Einstein Trust Layer is incorrectly configured.
C. The data being used for grounding is incorrect or incomplete.
Answer: C
Question #5 (Topic: Exam A)
Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models.
What should UC consider when building prompt templates in Prompt Builder?
What should UC consider when building prompt templates in Prompt Builder?
A. Ask it to role-play as a character in the prompt template to provide more context to the LLM.
B. Include multiple-choice questions within the prompt to test the LLM’s understanding of the context.
C. Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.
Answer: A
