Salesforce Certified AI Associate - Certified AI Associate Exam
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Total 105 questions
Question #6 (Topic: Exam A)
What is a benefit of data quality and transparency as it pertains to bias in generative AI?
A. Chances of bias are aggravated.
B. Chances of bias are removed.
C. Chances of bias are mitigated.
Answer: C
Question #7 (Topic: Exam A)
A business analyst (BA) wants to improve business by enhancing their sales processes and customer support.
Which AI applications should the BA use to meet their needs?
Which AI applications should the BA use to meet their needs?
A. Sales data cleansing and customer support data governance
B. Machine learning models and chatbot predictions
C. Lead scoring, opportunity forecasting, and case classification
Answer: C
Question #8 (Topic: Exam A)
How does AI within CRM help sales representatives better understand previous customer interactions?
A. Creates, localizes, and translates product descriptions
B. Provides call summaries
C. Triggers personalized service replies
Answer: B
Question #9 (Topic: Exam A)
Why is it critical to consider privacy concerns when dealing with AI and CRM data?
A. Ensures compliance with laws and regulations
B. Confirms the data is accessible to all users
C. Increases the volume of data collected
Answer: A
Question #10 (Topic: Exam A)
A data quality expert at Cloud Kicks wants to ensure that each new contact contains at least an email address or phone number.
Which feature should they use to accomplish this?
Which feature should they use to accomplish this?
A. Validation rule
B. Autofill
C. Duplicate matching rule
Answer: A
