What is a key benefit of effective interaction between humans and AI systems?
Answer : B
To avoid introducing unintended bias to an AI model, which type of data should be omitted?
Answer : A
Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce.
Which feature should be used to accomplish this?
Answer : A
What are some key benefits of AI in improving customer experiences in CRM?
Answer : A
What is the best method to safeguard customer data privacy?
Answer : B
What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?
Answer : B
How does data quality impact the trustworthiness of AI-driven decisions?
Answer : A
Cloud Kicks discovered multiple variations of state and country values in contact records.
Which data quality dimension is affected by this issue?
Answer : A
Cloud Kicks wants to implement AI features on its Salesforce Platform but has concerns about potential ethical and privacy challenges.
What should they consider doing to minimize potential AI bias?
Answer : С
What is an example of Salesforce's Trusted AI Principle of Inclusivity in practice?
Answer : С
A customer using Einstein Prediction Builder is confused about why a certain prediction was made.
Following Salesforce's Trusted AI Principle of Transparency, which customer information should be accessible on the Salesforce Platform?
Answer : С
An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured.
Which Salesforce field type should the administrator use to accomplish this?
Answer : A
Which type of bias results from data being labeled according to stereotypes?
Answer : A
Salesforce defines bias as using a person's immutable traits to classify them or market to them.
Which potentially sensitive attribute is an example of an immutable trait?
Answer : C
What is the key difference between generative and predictive AI?
Answer : C