ASQ CQIA - Certified Quality Improvement Associate Exam
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Total 41 questions
Question #11 (Topic: Topic 1)
Which one of the following is NOT the responsibility of a Service Level Manager?
A. Analyzing and reviewing agreed service levels
B. Maintaining the service catalogue
C. Negotiating requests for service
D. Assessing the full impact of proposed changes to services
Answer: D
Question #12 (Topic: Topic 1)
Which of the following statements is INCORRECT?
A. Urgent and non-urgent changes follow the same Change Management process
B. High risk, urgent changes should be considered by the CAB Emergency Committee
C. Urgent changes need not necessarily be reviewed, unless there is time to do so
D. The justification for urgent changes should always be based on sound business reasons
Answer: C
Question #13 (Topic: Topic 1)
In Availability Management, Confidentiality and Integrity are elements of:
A. Reliability
B. Serviceability
C. Security
D. Maintainability
Answer: C
Question #14 (Topic: Topic 1)
From a well-informed User's perspective, which of the following is a likely sequence in the management of a service failure?
A. Incident Management, Problem Management, Release Management, Change Management
B. Incident Management, Problem Management, Change Management, Release Management
C. Change Management, Incident Management, Problem Management, Release Management
D. Incident Management, Change Management, Release Management, Problem Management
Answer: B
Question #15 (Topic: Topic 1)
At what point should capacity requirements of a proposed system be first considered?
A. Leave it until the system is implemented and see if the system works O.K.
B. As early as possible
C. When the Development Manager has completed testing and passes the system to Operations for operational testing
D. Just before the system goes live
Answer: B
