ASQ CQIA - Certified Quality Improvement Associate Exam

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Total 41 questions

With which of the following processes is Problem Management least likely to interface on a regular basis?

  • A. IT Financial Management
  • B. Change Management
  • C. Incident Management
  • D. Availability Management


Answer : A

Which of the following places Problem Management activities in the correct order:

  • A. Identify and record, classify, investigate and diagnose, raise an RFC, review the change
  • B. Investigate and diagnose, raise an RFC, classify, identify and record
  • C. Identify and record, investigate and diagnose, raise an RFC, classify, review the change
  • D. Review a change, classify, identify and record, investigate and diagnose, raise another RFC


Answer : A

Which of the following activities may, exceptionally, be omitted for an urgent change?
1. Recording that the change has been made
2. Testing the change
3. Holding a CAB meeting
4. Establishing a back-out plan

  • A. All of them
  • B. 2 and 4
  • C. 2 and 3
  • D. 3 and 4


Answer : C

Why is Service Management so important to IT service providers?

  • A. The success of many businesses depends upon the quality of their IT
  • B. It's the only way to manage IT in the Internet age
  • C. It's contained within the IT Infrastructure Library
  • D. It's the first non-proprietary initiative for the management of IT systems


Answer : A

Which of the following is NOT the responsibility of the Release Management process?

  • A. The physical aspects of software control
  • B. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
  • C. Helping to determine the software release policy
  • D. Distributing software


Answer : B

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Total 41 questions