When a process has proven itself to function at a Six Sigma level this means there are less than 3.4 defects per ___________ opportunities.
Answer : C
Six Sigma refers to a process whose output has 100% of its data points within 8 Standard
Deviations from the Mean.
Answer : A
Training cost $2,500 and a project required an initial investment of $23,500. If the project yields monthly savings of $2,500 beginning after 4 months, what is the payback period in months (before money costs and taxes)?
Answer : C
The ROI for a project is a measurement metric that stands for _____________________ and is one of the methods used to measure the success of a Lean Six Sigma project.
Answer : A
The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.
Answer : B
Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.
Answer : A
Benefits and working conditions would be primarily the concern of which of the following?
Answer : B
Y, the output of a process, is the ______________ variable while Xn, the various inputs to a process, are the _____________ variables.
Answer : D
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between what is and __________________.
Answer : D
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
Answer : D
The Pareto Chart is a tool that displays data that typically follows what ratio?
Answer : B
Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?
Answer : A
The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?
Answer : B
When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.
Answer : D
A Belt has determined that the insurance claim form neednt be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor
Quality (COPQ) definitions RTY improvement would be considered _______________.
Answer : D