GAQM CLSSYB - Certified Lean Six Sigma Yellow Belt Exam

Question #6 (Topic: )

Voice of the Customer is a Lean Six Sigma technique to determine the ___________
attributes of a product or service.

A. Desirable B. Beneficial C. Critical-to-Quality D. Preferred

Answer: C

Question #7 (Topic: )

Benefits and working conditions would be primarily the concern of which of the following?

A. Voice of the Customer B. Voice of the Employee C. Voice of the Business D. Voice of the Process

Answer: B

Question #8 (Topic: )

In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs,
are the __________ variables.

A. Independent, dependent B. Individual, multiple C. Sole, multiple D. Dependent, independent

Answer: D

Question #9 (Topic: )

When we assess the Voice of the Customer we are attempting to determine the gaps in our
processes between what is and __________________.

A. “What isn’t” B. “What will make money” C. “What will cost less” D. “What should be”

Answer: D

Question #10 (Topic: )

Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a
product?

A. Functionality B. Durability C. Dependability D. None

Answer: D

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Total 120 questions