CA Technologies CAT-200 - CA Service Desk Manager r12 Administrator Exam Exam
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Total 40 questions
Question #11 (Topic: )
You are using a classic workflow. To cancel a Change Order, you must:
A. Set the Change Order status to canceled
B. Cancel all tasks, then close the Change Order
C. Complete all tasks, then close the Change Order
D. Run pdm_extract and pdm_load-r to remove the Change Order
Answer: A
Question #12 (Topic: )
Which example represents a hierarchical area code in CA Service Desk?
A. Software.Network
B. Software/Network
C. Software>Network
D. Software- > Network
Answer: A
Question #13 (Topic: )
A valid value for a stored query Key Performance Indicator (KPI) metric type is:
A. Max
B. Sum
C. Count
D. Duration
Answer: C
Question #14 (Topic: )
Which major layers does CA Service Desk consist of? (Choose four)
A. Client Layer
B. Object Layer
C. Cluster Layer
D. Component Layer
E. Logical Database Layer
F. Physical Database Layer
Answer: A,B,E,F
Question #15 (Topic: )
For the Level 1 Analyst rote, which Scoreboard item shows all unpublished knowledge
documents assigned to the Analyst?
documents assigned to the Analyst?
A. Open
B. Inbox
C. Incidents
D. Requests
Answer: B
