CA Technologies CAT-200 - CA Service Desk Manager r12 Administrator Exam Exam

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Total 40 questions

What are the components of a notification rule? (Choose three)

  • A. Services
  • B. Contacts
  • C. Constraints
  • D. Condition macro
  • E. Message template


Answer : B,D,E

Level 1 CA Service Desk Analysts can use the CA Service Desk Quick Profile page to:

  • A. Create templates
  • B. Search knowledge documents for relevant information
  • C. Search for information about the end user during a support call.
  • D. Access the end user's computer and resolve the problem during the call.


Answer : C

Each CA Service Desk role record MUST be configured with:

  • A. One form group
  • B. One service type
  • C. Three work shifts,
  • D. Two data partitions.


Answer : A

For the Level 2 Analyst role, which additional My Queue items can you view on the
Scoreboard? (Choose two)

  • A. My Incidents
  • B. My Requests
  • C. My Problems
  • D. My Change Orders


Answer : C,D

On which tab can you find Incidents related to a Problem?

  • A. Event Log tab
  • B. Knowledge tab
  • C. Attachments tab
  • D. Attached Incidents tab


Answer : D

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Total 40 questions