CA Technologies CAT-200 - CA Service Desk Manager r12 Administrator Exam Exam
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Total 40 questions
Question #1 (Topic: )
What are the components of a notification rule? (Choose three)
A. Services
B. Contacts
C. Constraints
D. Condition macro
E. Message template
Answer: B,D,E
Question #2 (Topic: )
Level 1 CA Service Desk Analysts can use the CA Service Desk Quick Profile page to:
A. Create templates
B. Search knowledge documents for relevant information
C. Search for information about the end user during a support call.
D. Access the end user's computer and resolve the problem during the call.
Answer: C
Question #3 (Topic: )
Each CA Service Desk role record MUST be configured with:
A. One form group
B. One service type
C. Three work shifts,
D. Two data partitions.
Answer: A
Question #4 (Topic: )
For the Level 2 Analyst role, which additional My Queue items can you view on the
Scoreboard? (Choose two)
Scoreboard? (Choose two)
A. My Incidents
B. My Requests
C. My Problems
D. My Change Orders
Answer: C,D
Question #5 (Topic: )
On which tab can you find Incidents related to a Problem?
A. Event Log tab
B. Knowledge tab
C. Attachments tab
D. Attached Incidents tab
Answer: D
