IBM C9560-940 - IBM Tivoli Level 1 Support Tools and Processes Exam
Page: 3 / 8
Total 40 questions
Question #11 (Topic: )
Patches and fixes require instructions to ensure that the correct installation procedures are
followed.
Where are these instructions available?
followed.
Where are these instructions available?
A. the product set information database
B. contact the engineer who created the patch
C. PATCH file within the patch or fix download
D. the README file contained in the patch/fix download
Answer: D
Question #12 (Topic: )
A customer has requested a full upgrade plan for their entire IBM application portfolio. They
are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer
proceed?
are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer
proceed?
A. open an Enhancement Request for each product in the portfolio
B. contact the Country On-Site services team advising of the opportunity
C. close the PMR adding NCDNS in the header to indicate non-problem PMR
D. raise a new PMR for each application and environment and requeue appropriately
Answer: A
Question #13 (Topic: )
If the OneTeam format alter is 1654 for your geography. What would be the command to
report FA 1654 on a PMR managed by RETAIN?
report FA 1654 on a PMR managed by RETAIN?
A. type p;1654
B. type fa 1654
C. type format alter and insert 1654
D. type fa and fill in the format alter number with 1654
Answer: B
Question #14 (Topic: )
Which actions can customers perform using the Electronic Service Request tool?
A. open and close their PMRs
B. open and escalate their PMRs
C. open, requeue and close their PMRs
D. open, update or search for their PMRs
Answer: A
Question #15 (Topic: )
A FrontEnd engineer has provided the customer with an APAR fix for their problem. What
Service Given Code should be assigned before closing this call?
Service Given Code should be assigned before closing this call?
A. 19
B. 59
C. 69
D. 89
Answer: A
