IBM C9560-940 - IBM Tivoli Level 1 Support Tools and Processes Exam
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Total 40 questions
Question #1 (Topic: )
According to the Software Support Handbook how is a Severity 1 PMR defined?
A. non-critical query
B. critical impact or system down
C. severe impact and system running
D. non-critical or impacting support team
Answer: B
Question #2 (Topic: )
What is one source of information that a FrontEnd engineer should use to resolve a PMR?
A. PD Tools home page
B. product support page
C. IMT Intranet home page
D. Extreme Leverage webpage
Answer: B
Question #3 (Topic: )
What is the main purpose of ECuRep?
A. It is the data repository for manuals.
B. It is the repository for product download.
C. It is the repository for all customer PMR data.
D. It is the data repository for product Component IDs.
Answer: C
Question #4 (Topic: )
Where can content of a published Technote be found?
A. in CAST
B. in CCWIN
C. in RETAIN
D. in the Lotus Notes FrontEnd Support teamroom
Answer: D
Question #5 (Topic: )
Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the
BackEnd?
BackEnd?
A. FastPath guidelines
B. OneTeam guidelines
C. guidelines on Product Support page
D. guidelines onw3.ibm.com/oneteam
Answer: B
