IBM C8010-474 - IBM Tealeaf Customer Experience Management V8.7, Business Analysis Exam
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Total 100 questions
Question #11 (Topic: Topic 1)
In Report Builder, which format options are available when using the Export Report
function?
function?
A. HTML and XML
B. Word and PowerPoint
C. Excel, PDF, and Email
D. SharePoint, Facebook, and Twitter
Answer: C
Question #12 (Topic: Topic 1)
An analyst for a credit card company has created a business process scorecard for their
card application. After allowing the scorecard to collect information, the results are as
follows:
[IBM-C8010-474-6.0/IBM-C8010-474-7_2.png]
How should the analyst modify the scorecard?
card application. After allowing the scorecard to collect information, the results are as
follows:
[IBM-C8010-474-6.0/IBM-C8010-474-7_2.png]
How should the analyst modify the scorecard?
A. Change step 2 to include step 1 as a value
B. Change step 6 to include step 5 as a value
C. Change step 6 to include step 5 as a condition
D. Change step 2 to include step 1 as a condition
Answer: D
Question #13 (Topic: Topic 1)
Following customer reports of an error on the web site, a hit attribute is created to look for
the error text "Error 500 - try again later" in the response on every page. Management has
requested a report on the number of sessions affected by the error. This requires creating
an event with the above hit attribute as the condition and a value type of "Count Only".
Which tracking option should be selected for this event?
the error text "Error 500 - try again later" in the response on every page. Management has
requested a report on the number of sessions affected by the error. This requires creating
an event with the above hit attribute as the condition and a value type of "Count Only".
Which tracking option should be selected for this event?
A. Final Value
B. Cumulative Value
C. First Per Session
D. Every Occurrence
Answer: C
Question #14 (Topic: Topic 1)
A business process consists of four pages: Page1.html Page2.html Page3.html Page4.html
An analyst is tasked with building a scorecard for this business process. Successful
business process traffic flow requires users to proceed from Page1 to Page2 then to Page3
and finally to Page4 in order. The analyst begins by building simple page events that detect
when each of the pages are displayed to the user. There is an event that detects when
Page1 is displayed, another that detects Page2, Page3 and so on. Assuming that the
Business process start event is the Page1 event, what must be done to verify that the
scorecard does NOT grade fragmented business process sessions?
An analyst is tasked with building a scorecard for this business process. Successful
business process traffic flow requires users to proceed from Page1 to Page2 then to Page3
and finally to Page4 in order. The analyst begins by building simple page events that detect
when each of the pages are displayed to the user. There is an event that detects when
Page1 is displayed, another that detects Page2, Page3 and so on. Assuming that the
Business process start event is the Page1 event, what must be done to verify that the
scorecard does NOT grade fragmented business process sessions?
A. For every step in the process, add the previous step event to each current event.
B. For every step of the process, verify that the final step is present in the session.
C. For every step in the process, verify that the previous step exists in the session.
D. For every step of the process, verify that each of the previous page events are present in the session.
Answer: D
Question #15 (Topic: Topic 1)
Which two sections in the request are fully indexed by default?
A. [env]
B. [urlfield]
C. [cookies]
D. [appdata]
E. [timestamp]
F. [TimeBlock]
Answer: B,D
