IBM C2010-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam
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Total 115 questions
Question #11 (Topic: Topic 1)
The Offerings application is used for what two purposes? (Choose two.)
A. To grant administrative rights to offerings
B. To define the approvals for the Offering Fulfillmentprocess
C. To define which catalogs the specific offering is a member of
D. To create a process that will be followed once the offering is approved
E. To create a process that will be followed once the offering is requested
Answer: B,C
Question #12 (Topic: Topic 1)
What two type of questions are available when creating question and answer sets for
surveys? (Choose two.)
surveys? (Choose two.)
A. Attribute
B. Free form
C. Mandatory
D. Check Box
E. Combo Box
Answer: B,D
Question #13 (Topic: Topic 1)
Which three pieces of information may be stored on aTicket Template and applied to a
Service Request? (Choose three.)
Service Request? (Choose three.)
A. Owner Group
B. Classification
C. Internal Priority
D. Affected Person
E. Reported Priority
F. Service Level Agreement
Answer: A,B,C
Question #14 (Topic: Topic 1)
Which statement is true about addingkeywords to a solutions record?
A. New keywords can only be added by the owner of the solution.
B. New keywords can only be added from the Domains application.
C. New keywords can only be added from the Solutions application.
D. The keywords list ispredefined during implementation and cannot be modified.
Answer: C
Question #15 (Topic: Topic 1)
The View Catalog Request application is used for what purpose?
A. To view and manage all service requests
B. To view and manage all service requests for a user
C. To view and manage submitted requests for available offerings for a user
D. To view and manage submitted requests for available catalogs for a user
Answer: C
