In IBM SmartCloud Control Desk V7.5, which statement is true about deleting a service group?
Answer : C
Which two criteria can be applied in the Response Plan application? (Choose two.)
Answer : B,D
Service Desk analystsare trying to use communication templates through the Select Action menu in the Service Request application, but they are not visible in the list. What could be done to fix this issue?
Answer : C
Which two record types can be found when a user performs a search in the Self Service
Global Search application? (Choose two.)
Answer : A,E
A Response Plan can be applied by which object?
Answer : A
In IBM SmartCloud Control Desk V7.5, which two calendar types are available to be used with Service Level Agreements in the Service Level Agreement application? (Choose two.)
Answer : D,E
Notifications can be sent to users to inform them of catalog requests status onlywhen which configuration has been completed?
Answer : C
The Internal Priority of a problem is determined by which two fields? (Choose two.)
Answer : A,B
When creating two new offerings, what must be done so that both offerings will be displayed in the same folder of the offering tree in the Self Service Center?
Answer : C
An IT support specialist is creating a new solution record soit is published and available from the Self Service Center application. He entered information into the Symptom, Cause, and Resolution sections and saved the record. The solution describes resolving an issue with the e-mail server, so in the keywords section he is adding the word: e-mail.
Now he wants to check if the solution is available from the Self Service Center application so he searches using the email keyword but his solution is not listed on the results list. He checked the solution record againand it is in ACTIVE status and the Self Service Access option is checked.
Why is the solution not appearing in the results list?
Answer : B
Which statement is true regarding organization and site on a job plan?
Answer : A
Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?
Answer : C
Which application grants users access to a specific catalog?
Answer : C
There is an option to request a new service in the standard Self Service Center. What must be modified in order to change the contents of its description?
Answer : D