C2010-023 Exam - Free IBM Questions and Answers

Question #11 (Topic: )

A support provider opens a PMR for a customer. Who is the owner of the issue?

A. customer B. support provider C. account manager D. IBM Tivoli Support

Answer: D

Question #12 (Topic: )

If an individualneeds to search knowledge for several products in one step, how can this be
done?

A. use the product selector dialog to select All B. perform separate searches for each product C. enter the keywords in for a search, without selecting a product D. go to thesearch dialog for task types and select up to 5 products

Answer: D

Question #13 (Topic: )

How many PMRs and APARs is a customer allowed to open after the effective date of End
of Support for a product?

A. No new APARs or PMRs may be reported. B. A total of 12 APARs and 12 PMRs, one per month for twelve months. C. No new APARs or PMRs may be reported 12 months prior to the End of Support date. D. A total of 12 APARs and 12 PMRs, one per month for twelve months only if they have paid for enhanced support.

Answer: B

Question #14 (Topic: )

What is the minimum length of time that technical support will be offered for certain
products under the Enhance IBM Support Lifecycle policy?

A. a minimum of 5 months after the publishing of a notice of support discontinuance End of Support B. a minimum of 5 years beginning at the planned availability date of the version/release of the product C. a minimum of 3 years beginning at the planned availability date of the version/release of the product D. A minimum of 3 years beginning plusan additional 12 months only for customers who are migrating to a supported version of the product

Answer: B

Question #15 (Topic: )

Which IBM PMR Severity definition could be described as "A non-critical software
component is malfunctioning, causing minimal impact, or a non-technical request is
made"?

A. Severity 1 B. Severity 2 C. Severity 3 D. Severity 4

Answer: D

IBM C2010-023 - IBM Tivoli Support Provider Tools and Processes Exam