SAP C_FSUTIL_60 - SAP Certified Associate - Utilities with SAP ERP 6.0 Exam
Page: 3 / 16
Total 80 questions
Question #11 (Topic: )
A company decides that all newly created connection objects will be reviewed by the
appropriate regions to ensure data accuracy. You recommend agent determination based
on responsibilities.
Based on your recommendation, what should the company be made aware of?
appropriate regions to ensure data accuracy. You recommend agent determination based
on responsibilities.
Based on your recommendation, what should the company be made aware of?
A. An organizational data model is necessary to allocate work correctly according to region.
B. A customer-specific function module is necessary to support agent determination based on application data.
C. An agent determination rule is necessary for each region represented by the company.
D. A single-step task with directly assigned agents is necessary since region is the primary differentiator.
Answer: A
Question #12 (Topic: )
Which processes are supported within the standard SAP CRM Utilities Interaction Center
agent business role?(Choose three)
agent business role?(Choose three)
A. Display billing history
B. Process incoming payment
C. Process point of delivery sets
D. Display account balance
E. Transfer items from one account to another
Answer: A,B,D
Question #13 (Topic: )
Devices of a particular device category are due for certification.
What is the correct process to replace the sample devices?
What is the correct process to replace the sample devices?
A. 1. Determine sample devices using the lot procedure 2. Automatically create work orders for removal 3. Schedule and execute work orders 4. Manually perform device replacement in the system 5. Perform completion confirmation
B. 1. Create work order for device replacement in the system 2. Automatically determine sample devices in the system 3. Schedule and execute work orders 4. Automatically perform device replacement in the system 5. Perform completion confirmation
C. 1. Create work order for device replacement in the system 2. Determine sample devices using the lot procedure 3. Schedule and execute work orders 4. Perform completion confirmation 5. Automatically perform device replacement in the system
D. 1. Determine sample devices using the lot procedure 2. Automatically create work orders for removal 3. Schedule and execute work orders 4. Process completion confirmation 5. Automatically perform device replacement in the system
Answer: D
Question #14 (Topic: )
Your customer has multiple portions defined, and is designing the meter reading units
(MRUs) to be allocated.
Which rule is applicable?
(MRUs) to be allocated.
Which rule is applicable?
A. A portion's MRUs must have the same end of the meter reading period.
B. A portion's MRUs must be allocated to the same regional structure elements.
C. A portion's MRUs must have the same scheduled meter reading date.
D. A portion's MRUs must be allocated to the relevant billing classes.
Answer: A
Question #15 (Topic: )
Which processes can be executed against cleared items?(Choose three)
A. Deferral
B. Interest
C. Archiving
D. Payments
E. Returns
Answer: B,C,E
