Apple 9L0-012 - Mac Service Certification Exam
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Total 100 questions
Question #6 (Topic: Topic 1)
You must know the AppleCare name of an Intel iMac before performing which of the following actions?
A. Starting up from OS X Recovery HD.
B. Running Mac Resource Inspector.
C. Replacing the logic board
D. Resetting the NVRAM.
Answer: C
Question #7 (Topic: Topic 1)
Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?
A. Light dust in the fans
B. Third-party RAM installed
C. Lint gathered near the rear vents
D. Oxidation or discoloration of the logic board
Answer: D
Question #8 (Topic: Topic 1)
Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?
A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.
B. Always wear an ESD wrist or heel strap when working on plugged in systems.
C. Be very careful handling the logic board or power supply while the computer is plugged in.
D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.
Answer: D
Question #9 (Topic: Topic 1)
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record
of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped
screws impact that repair?
of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped
screws impact that repair?
A. You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
B. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
C. Complete the set of three modification tests as specified in GSX prior to opening the computer
D. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs
Answer: C
Question #10 (Topic: Topic 1)
[Apple-9L0-012-1.0/xmlfile-6_1.jpg]
Examine the image. You have a cable with a connector of this shape. What type of cable might this be? SELECT TWO.
Examine the image. You have a cable with a connector of this shape. What type of cable might this be? SELECT TWO.
A. Thunderbolt
B. Mini DisplayPort
C. USB 2.0
D. FireWire800
E. Mini DVI
Answer: AB
