Apple 9L0-012 - Mac Service Certification Exam
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Total 100 questions
Question #1 (Topic: Topic 1)
Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home. Which of the following would be the BEST question to ask her
FIRST?
FIRST?
A. Have you tried connecting to a different Wi-Fi network?
B. Does your ISP support wireless access to the Internet?
C. Do you have a Thunderbolt to Ethernet adapter?
D. Have you updated your RAM?
Answer: A
Question #2 (Topic: Topic 1)
Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or
less?
less?
A. 10 percent
B. 30 percent
C. 50 percent
D. 75 percent
Answer: B
Question #3 (Topic: Topic 1)
What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?
A. Red
B. Blue
C. White
D. Yellow
Answer: A
Question #4 (Topic: Topic 1)
What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.
A. The unit does not have RAM or RAM is not installed properly.
B. The logic board has failed and must be replaced.
C. The RAM does not pass data integrity tests.
D. The hard drive has failed S.M.A.R.T. status.
Answer: A
Question #5 (Topic: Topic 1)
Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:
A. Increases processing power
B. Enhances graphics processing
C. Optimizes system cooling
D. Enables use of special memory modules
Answer: D
