Page: 1
/ 5
Total 70 questions
During the Avaya Oceana Email Channel processing, which component sends information to Context Store and UCM?
- A. ORC
- B. Email Manager
- C. Omnichannel Database
- D. Agent Controller D
Answer : Explanation
After it has completed the processing of Engagement Designer(ED) workflow for SMS interaction, which two components does ED respond back to? (Choose two.)
- A. Work Assignment
- B. MessagingService
- C. Unified Collaboration Model
- D. ORCRestService
- E. Context Store AB
Answer : Explanation
Consider the log messages from ContactCenterService PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21, 549 [Pool-pool-4-thread-1] INFO AsyncHttpClient
[adapter-pu-1] [M:sendEvent][T:] .Sent request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [{family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-NyAKSJny6A, version=1.0)],body [RouteContactEvent [, id=UGZQRVhJNHhTaG1ycXQyQThFN2VJdw==_,ip=135.122.104.77, wr=PfPEXI4xShmrqt2A8E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService, ch=ShortMessageService, rrId=f785b56c-364f-4acf-9620- b723a6ca43c6,routAddr=,wfType=ROUTE_CONTACT_SMS, reason=DEFAULT]]
What is the Work Request ID in the log message?
- A. UGZQRVhJNHhTaG1ycXQyQThFN2VJdw
- B. f785b56c-364f-4acf-9620-b723a6ca43c6
- C. PfPEXI4zShmrqt2A8E7eIw
- D. Eke6-qw3S2K-NyAKSJny6A A
Answer : Explanation
Agent Controller receives information from the Omnichannel Resource Controller (ORC).
During the Email Flow processing, to which components does the Agent Controller feed the information?
- A. UAC, Agent Workspaces and Omnichannel
- B. UAC, Email Snap-in and Omnichannel DB
- C. UAC and Omnichannel DB
- D. UCM Spaces, UAC, and Agent Workspaces B
Answer : Explanation
Which component receives AES messages with call details; for example, Dialed Number, CLID, UUI, and UCID, during the Avaya Oceana® voice call?
- A. Work Assignment
- B. UCM
- C. Context Store
- D. CSC A
Answer : Explanation
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer toll is true?
- A. Choose Import Mode: Sync (run every time for synchronization)
- B. Choose Import Mode: Initial (run every time for synchronization)
- C. Choose Import Mode: (renew for renewing synchronization)
- D. Choose Import Mode: Initial (only for initial synchronization) C
Answer : Explanation
Refer to the exhibit. Which statement about the exhibit is true?
- A. It displays the Avaya Oceana Breezeâ„¢ nodes that are synchronized with Session Manager.
- B. It displays the need for running a DRS replication Service for Avaya Breezeâ„¢ nodes.
- C. It displays a successful DRS replication from System Manager to the Avaya Breezeâ„¢ nodes.
- D. It displays the need to repair the replication service from System Manager to the Avaya Breezeâ„¢ nodes. A
Answer : Explanation
When the 30-day license grace period ends for the Avaya Breezeâ„¢ server, the server goes into which state?
- A. Deny New Service State
- B. Block New Service State
- C. Active New Service State
- D. Accept New Service State A
Answer : Explanation
Reference:
https://downloads.avaya.com/css/P8/documents/101050696
(128)
The AES to CSL SSL connection is successful but CSC disconnects after logging the following line on the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider "" onSetPrivilegesNegResponse() UNKNOWN_APPLICATION
What is causing this problem?
- A. The AES is not equipped with a correct AES license
- B. The AES CTI CSC user and password are incorrect
- C. Avaya Oceana® is not equipped with an Oceana Base license.
- D. The AES Switch Link is down to Communication Manager. A
Answer : Explanation
Reference:
https://documentation.avaya.com/bundle/troubleshootingAvayaOceana_r3.5/page/Potential_other_reasons_for_CSC_not_connected_to_AES.html
Which statement about Avaya Oceana® CSC and AES integration is true?
- A. CSC communicates with Communication Manager through the DLG interface in the AES.
- B. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.
- C. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.
- D. CSC uses AES to control and monitor Session Manager voice calls and resources. C
Answer : Explanation
For providing a treatment similar to an Experience Portal, which VDN is required in Communication Manager?
- A. Transfer VDN
- B. Ingress VDN
- C. SelfService VDN
- D. Routing VDN D
Answer : Explanation
Reference:
https://www.devconnectprogram.com/fileMedia/download/89ee9136-80ce-4911-b3ca-9865005ce055
While troubleshooting Avaya Aura® Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana® application is working properly?
- A. Edit the Avaya Oceana® application and click on "Verify" to check if you have reached the application successfully.
- B. Check the Port Distribution and confirm if the Experience Portal channels are in-service.
- C. Verify if the Avaya Oceana® application URL is mapped to the correct DNIS or application number.
- D. Check the VOIP connection and verify if the Experience Portal is integrated to the correct Session Manager. A
Answer : Explanation
Under the Avaya Aura® Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana®?
- A. It can be set to a Default VDN number to be used when Avaya Oceana® is unavailable.
- B. It can be set to a Routing VDN number.
- C. It can be set to a RONA VDN number.
- D. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable. A
Answer : Explanation
To check Context ID in Context Store for the Avaya Aura® Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)
- A. Web Browser
- B. CS TOOL
- C. POSTMAN
- D. SERVICE MAP AB
Answer : Explanation
An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present in the "list agent-loginID" output. Which action can be performed by the administrator to successfully add the new agent to
Avaya Oceana®?
- A. Over-write the Agent ID using Avaya Control Manager while adding the Avaya Oceana® user.
- B. Remove the Agent ID from Communication Manager.
- C. Add the new Avaya Oceana® agent using Control Manager.
- D. No action; the Agent ID is not required while adding an Avaya Oceana® user in the Control Manager. C
Answer : Explanation
30 days access 