Cisco Renewals Manager (CRM) v1.0 (700-805)

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Total 53 questions

Which two actions can a partner or customer perform within CCW-R? (Choose two.)

  • A. order new services
  • B. download hardware, software and services data sheets
  • C. set up billing
  • D. change Customer Address
  • E. view and manage their contracts


Answer : DE

Which business benefit of on-time renewals on Cisco products and services is valid? (Choose the best answer.)

  • A. exclusive relationship with the customer
  • B. access to training programs and material
  • C. ability to ensure that our TAC cases get priority over others
  • D. rebates and discounts from Cisco


Answer : C

How does Cisco define Business Critical Services? (Choose the best answer.)

  • A. Pay-as-you-go, technology-based services
  • B. subscription-based services covering the lifecycle of a technology
  • C. hardware replacement
  • D. Pay-as-you-go, services covering business-critical functions


Answer : B

Which licensing model represents the highest value? (Choose the best answer.)

  • A. Pay as you go
  • B. Transactional
  • C. Subscription
  • D. Enterprise Agreements


Answer : D

Which two factors drive subscription value for customers? (Choose two.)

  • A. up to date security protection
  • B. continuous access to innovation
  • C. training access
  • D. bundling of software and hardware
  • E. freeware offers


Answer : AB

Which service offering assists the customer in preparing for emerging industry trends? (Choose the best answer.)

  • A. Training
  • B. Managed
  • C. Advisory
  • D. Trending Technical


Answer : C

Which service offering helps define the customer’s IT vision and strategy? (Choose the best answer.)

  • A. Training
  • B. Advisory
  • C. Optimization
  • D. Support


Answer : B

Which statement is the most accurate description of the Health Index? (Choose the best answer.)

  • A. a tool for service providers to determine what stage of the lifecycle to offering training solutions
  • B. an ongoing measurement of several key customer health indicators
  • C. an ongoing measurement of customer sentiment
  • D. a measurement tool for resolving specific product quality issues and adoption barriers


Answer : B

Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered additions to the network? (Choose the best answer.)

  • A. lock in revenue streams through co-termination
  • B. explore upsell opportunities
  • C. validate the customer’s business needs
  • D. focus on benefits


Answer : B

Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome? (Choose the best answer.)

  • A. The health index of a customer is over expected targets with no red flags.
  • B. Customer is willing to subscribe to a recommendation case to be publicly communicated.
  • C. There are no open incidents 30 days before renewal dates.
  • D. The adoption rate is 50% under the expected level and the plan is six months before the expiration date.


Answer : D

Which statement best describes the Success Plan? (Choose the best answer.)

  • A. a shareable document that captures all account activities
  • B. a tool for reporting actions to management
  • C. a document capturing a comprehensive view of all customer health scores
  • D. the blueprint for account teams to achieve customer success


Answer : C

What does iARR measure? (Choose the best answer.)

  • A. our ability to increase renewal rates through pricing controls
  • B. our ability to internally align renewable resources
  • C. our ability to monitor product utilization, and financial growth collectively
  • D. our ability to expand upon existing customer value


Answer : D

Which statement best summarizes the intended outcome of the Success Plan? (Choose the best answer.)

  • A. grow incremental annual recurring revenue
  • B. provide scheduling for resolving customer quality issues
  • C. generate financial data that indicates a customer’s propensity to renew
  • D. development of a customer-centric view for achieving value from their portfolio


Answer : C

What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)? (Choose the best answer.)

  • A. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.
  • B. A limited time discount applied to Cisco products and/or services.
  • C. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
  • D. A priority discount applied to third-party products for perpetuity.


Answer : B

Which statement best describes an Ask the Expert session? (Choose the best answer.)

  • A. A pre-recorded webinar from an expert
  • B. A hosted educational webinar with live expert Q and A
  • C. A one on one coaching engagement covering specific use cases
  • D. A 24-7 phone line providing expert advice.


Answer : B

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Total 53 questions