Cisco 648-232 - Cisco WebEx Solutions Design and Implementation Exam
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Total 50 questions
Question #11 (Topic: )
What does the global attentiveness meter monitor?
A. if the attendee has the correct audio equipment
B. whether or not attendees are using external applications during the event
C. pre- and post-event reporting
D. event success
Answer: B
Question #12 (Topic: )
Which two of these statements best describe the benefits of the immersive customer
service experiences that are offered by WebEx Support Center? (Choose two.)
service experiences that are offered by WebEx Support Center? (Choose two.)
A. Customer service representatives can provide more personalized service.
B. Customers can interact with the customer service representative from a mobile device.
C. Customer service representatives can increase the time spent with customers.
D. Customers can instantly view information that the customer service representative is sharing.
Answer: A,D
Question #13 (Topic: )
What is the number one customer complaint surveyed by technical support organizations?
A. cost of service
B. time that it takes to resolve issue
C. lack of resolution
D. time that it takes to reach a service representative
Answer: A
Question #14 (Topic: )
What are the three ways that the WebEx Support Center improves key performance
metrics for a business? (Choose three.)
metrics for a business? (Choose three.)
A. increases first-call resolution percentage
B. lengthens average call handling time
C. drives in-person sales
D. shortens average wait time
E. improves customer satisfaction rating
F. increases time to resolution
Answer: A,D,E
Question #15 (Topic: )
What is the difference between HQ and HD video?
A. HQ video is 360p, while HD video is 720p or higher.
B. The terms are interchangeable.
C. HQ video is 720p, while HD video is 1080p or higher.
D. HQ video is 360p, while HD video is 1080p or higher.
Answer: A
