Avaya 6202 - Avaya Aura Contact Center Implementation Exam
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Total 65 questions
Question #11 (Topic: Topic 1)
When commissioning an Avaya Auraâ„¢ Contact Center, You need to associate the Communication Control Toolkit (CCT) with a Contact Center Manager Server
(CCMS) Assume the CCMS has Open Queue enabled.
Which process is used to associate a CCT server with CCMS?
(CCMS) Assume the CCMS has Open Queue enabled.
Which process is used to associate a CCT server with CCMS?
A. In the Communication Control Toolkit (CCT) Windows interface go to Avaya, then to Contact Center, then to CCT, then to CCT Console, to Server Configuration
B. In the Contact Center Manager Server (CCMS) Windows interface go to Avaya, then to Manager Server, to Server Configuration
C. In the Contact Center Manager Administration (CCMA) web interface go to Launch pad, then to Configuration, then to Server, to Add Server
D. In the Contact Center Manager Server (CCMS) Windows interface goes to Avaya, then to Contact Center, then to Manager Server, to Network Configuration
E. In the Communication Control Toolkit (CCT) Web Admin interface go to Providers, then to Passive, then to Terminate, to Add Terminate
Answer: A
Question #12 (Topic: Topic 1)
You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Windows 2008 server The license file now
needs to be placed in service How should you complete this task?
needs to be placed in service How should you complete this task?
A. The license file is automatically placed in service via the License Manager Installation process
B. You can copy the license file onto the server (D: drive) where the License Manager is installed, and then use the License Manager Configuration utility to point to the file
C. You can edit the license file on the server where License Manager is installed, then use the License Manager Configuration utility to update the file
D. You can use the License Manager Configuration utility to download the license file from the Avaya license website
Answer: A
Question #13 (Topic: Topic 1)
A customer works a High Availability solution installed. As a part of the solution, you are implementing active and standby Contact Center Manager Servers
(CCMS) with Managed IP. A Contact Center Manager Application (CCMA) server will manage both via the Manage IP addresses.
Which statement about Managed IP and server name indentify in the CCMA server is true?
(CCMS) with Managed IP. A Contact Center Manager Application (CCMA) server will manage both via the Manage IP addresses.
Which statement about Managed IP and server name indentify in the CCMA server is true?
A. A DNS or a CCMA hosts file must be configured with only the host server name of the active server and the Managed Contact Center Server Subnet IP address
B. A DNS or a configured with only the host server name of the active server and the Contact Center Server Subnet IP address
C. A DNS or a configured with a Pseudo Managed Server Name and managed Contact Center Server Subnet IP of the active server pair and Standby servers
D. A DNS or a CCMA hosts file must be configured with the host server name of each active and Standby servers and the ELAN Subnet IP of each one of them
Answer: C
Question #14 (Topic: Topic 1)
You increased the multicast time to live value on Contact Center Manager Server (CCMS) Later when checking the RTD multicast configuration, it is discovered
that the original setting is still in effect.
Which service must be restarted in Windows Services so that the new value can take effect?
that the original setting is still in effect.
Which service must be restarted in Windows Services so that the new value can take effect?
A. CCMA lceRTDService, the CCMA Real-Time Display Service
B. CCMS RDC_Service, the Real-Time Data Calculator Service
C. CCMS RSM_Service, the Real-Time Statistical Manager Service
D. CCMS SDP_Service, the Statistical Data Propagator Service
Answer: D
Question #15 (Topic: Topic 1)
A customer has installed Contact Center Manager Administration (CCMA) to manage Contact Center Manager Server (CCMS). The servers can communicate
with other servers and PCs using either multicast or unicast data. How is real-time data sent from the Avaya Auraâ„¢ Contact Center servers to the desktop PCs?
with other servers and PCs using either multicast or unicast data. How is real-time data sent from the Avaya Auraâ„¢ Contact Center servers to the desktop PCs?
A. CCMS sends only multicast data to CCMA, which then sends either multicast or unicast data to desktop PCs
B. CCMS sends only multicast data to CCMA, which then sends only multicast data to desktop PCs
C. CCMS sends only multicast data to CCMA, which then sends only unicast data to desktop PCs
D. CCMS sends either multicast or unicast data to CCMS, which then sends either multicast or unicast data to desktop PCs
Answer: D
