Avaya Aura Contact Center Implementation v1.0 (6202)

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Total 69 questions

When installing SIP-based Avaya Auraâ„¢ Contact Center, what component provides Voice Processing for calls entering the contact center?

  • A. Media Processing Server (MPS"™)
  • B. Call Pilot
  • C. Media Application Server (MAS)
  • D. Avaya Auraâ„¢ Midsize Enterprise (MBT)


Answer : C

You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Platform Vendor Independent (PVI).
How should you complete the installation of the Server Utility?

  • A. You will need to have Avaya support personnel remotely install the Server Utility
  • B. You can reinsert the installation DVD and run setup exe again, selecting only the Server Utility to be installed
  • C. You will need to restart the entire installation process, beginning with the installation of the operating system
  • D. You can install the Server Utility from a shortcut on the Windows Start menu


Answer : B

You are installing Contact Center manager Administration (CCMA) on a standalone server.
How should the IP multicast address be set on the CCMA server that?

  • A. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the Contact Center Manager Server (CCMS) but different from the IP multicast receiving address in CCMA
  • B. The CCMA server IP multicast sending address must be the same as the IP multicast receiving address on the CCMS, but different from the IP multicast sending address in CCMA
  • C. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the CCMS, but different from the IP multicast sending address in CCMA
  • D. The CCMA server IP multicast sending address must be the same as the CCMA server IP multicast sending address, but different from the IP multicast sending address in CCMS


Answer : D

You are preparing to connect the hardware for the Contact Center Manager (CCMS) in a dual-network interface card (NIC) configuration.
Which statement describes the dependency that must be considered?

  • A. Ensure that NetBIOS on both of the NICs is enabled
  • B. The ELAN subnet card comes first in the binding order
  • C. The Contact Center Server subnet card comes first in the binding order
  • D. If the server has more than two NICs, ensure that all NICs are enabled and all have IP addresses assigned to them


Answer : C

Which three operating systems are supported for a Contact Center Manager Application (CCMA) client installation? (Choose three.)

  • A. Windows 2000 Professional
  • B. Windows XP Professional SP2 or later
  • C. Windows Vista Business SP1 (32-bit)
  • D. Windows Vista Basic
  • E. Windows 7


Answer : BCE

In a customer"™s Local Area Network, some segments in the network do not allow multicast for transmitting data.
When configuring the Contact Center Manager Administration (CCMA) using the RTR Registry Settings (Real-Time Reporting), how can network bandwidth usage be limited?

  • A. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow
  • B. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow
  • C. In the Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow
  • D. In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow


Answer : C

Avaya requires you to configure a remote support access tool on Avaya Auraâ„¢ Contact Center servers to provide remote support.
Which remote access tool does Avaya recommend?

  • A. NetMeeting
  • B. pcAnywhere
  • C. LogMeln Rescue
  • D. Remote Desktop Access


Answer : C

You want to implement High Availability which licensable feature is needed as a part of the License File?

  • A. Multiplicity
  • B. Networking
  • C. Standby Server
  • D. Universal Networking


Answer : C

To ensure resiliency, you have been tasked to add an additional licensing server to the network in which configuration will the additional licensing server work?

  • A. when the standby license manager is configured in a Nodal licensing environment
  • B. when the licensing server is manually selected
  • C. When the two licensing servers are configured for agent license load balancing
  • D. when the two licensing servers operate in an active-standby configuration


Answer : D

A customer has an Avaya Auraâ„¢ Contact Center installed with License Manager co-resident on Contact Center Manager Server (CCMS).
Which two operations can the License manager Configuration utility be used to perform on the server? (Choose two.)

  • A. Display status of Primary and Secondary License Manager
  • B. Display the maximum number of Voice Agents allowed to login
  • C. Display License Manager Communication error codes
  • D. Apply a new License Manager unlock code to reset the grace period


Answer : AD

You are configuring the Contact Center Manager Server (CCMS) operating system as part of the pre-installation tasks.
What is a valid name for the server computer name?

  • A. Toronto2
  • B. 2Toronto
  • C. Toronto2_
  • D. Toronto 2


Answer : A

A customer is installing Avaya Auraâ„¢ Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch with a remote survivable CS1000 backup site (Geographical Redundancy). As part of the solution the customer wants to implement xxx AML based contact center with Contact CENTER Manager Server (CCMS) installed in the main site and in a remote Backup site. You are currently installing the primary site CCMS.
What is the process for configuring the CS1000 Remote Backup/Survival Call Server (Survival Media Gateway)?

  • A. during CCMS Installation go to the Installation Data Window to the CS1000 tab, enter the CS1000 SMG ELAN IP address in the "Alternative Switch IP Address" Field
  • B. during CCMS Installation go to the Installation Data Window to the CS1000 tab, enter the CS1000 SMG Contact Center Subnet IP address in the "Alternative Switch IP Address" Field
  • C. In the CS1000 System Element Manager, configure the alternate Switch IP Address, The CS1000 will distribute the primary CCMS registration IP to the backup CS1000 SMG
  • D. In the CS1000 System, configure a management IP and use this IP in the "Switch IP Address" field under the CS1000 tab in the Installation Wizard


Answer : A

Which main components on Avaya Auraâ„¢ for Midsize Enterprises (formerly known as MBT), must be configured to integrate with Contact Center Manager Server
(CCMS) in an Avaya Auraâ„¢ Contact Center environment?

  • A. System Platform, Media Server and Utility Server
  • B. Cdom, WebLM License Manager and XEN Server
  • C. SIP Enablement Services, Application Enablement Services and Communications Manager
  • D. Office Communications Server, Media Application Server and Converged Office Server


Answer : C

Which method does Avaya recommend for installing Contact Center Manager Server (CCMS) on a supported server?

  • A. Run the installation from a remote hard disk copy of the installation DVD.
  • B. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
  • C. Run the installation from the installation DVD, and use the DVD-ROM drive that is part of the server
  • D. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet


Answer : C

A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for supporting a full co-resident software installation of Contact
Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM),
License Manager, Server Utility and Security Framework. The server has: Quad-Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available.
When doing a full co-resident installation, what is the supported number of Agents and Calls per Hour (CPH)?

  • A. Less than 100 Agents, and less than 4000 CPH
  • B. Less than 200 Agents, and less than 12000 CPH
  • C. Less than 600 Agents, and less than 24000 CPH
  • D. Less than1200 Agents, and less than 50000 CPH


Answer : B

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Total 69 questions