Cisco 600-460 - Implementing and Supporting Cisco Unified Contact Center Enterprise Exam
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Total 70 questions
Question #6 (Topic: )
When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the
ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to
forward SIP INFO messaging?
ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to
forward SIP INFO messaging?
A. signaling sip forward unconditional
B. signaling forward conditional
C. signaling forward unconditional
D. signaling forward unconditional sip info
E. signaling forward conditional sip info
Answer: C
Question #7 (Topic: )
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists
the correct order to setup the components (assuming the agent peripheral gateway host
already exists)?
the correct order to setup the components (assuming the agent peripheral gateway host
already exists)?
A. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
B. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
C. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
D. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
Answer: B
Question #8 (Topic: )
With Cisco Finesse, which two options list the two commands to stop and start the Tomcat
service? (Choose two.)
service? (Choose two.)
A. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
B. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
C. To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
D. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
E. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat
Answer: E,F
Question #9 (Topic: )
Which three rules apply when configuring agent teams? (Choose three.)
A. An agent can be a member of only one agent team.
B. An agent can be a member of multiple agent teams.
C. An agent team can have only one primary supervisor.
D. An agent team can have multiple primary supervisors.
E. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
F. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
G. An agent team can have only one primary supervisor but can be a member of multiple teams.
H. An agent team can have multiple primary supervisors but can only be a member of one teams.
Answer: A,C,E
Question #10 (Topic: )
Which tool is available to expand the size of Cisco Unified ICM databases?
A. Microsoft SQL Studio
B. DBExpand
C. database sizing utility
D. ICMDBA
Answer: D
