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Total 77 questions
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series
Tested Reference Configuration Servers is true?
- A. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
- B. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
- C. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.
- D. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.
Answer : B
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer
Voice Portal environment? (Choose two.)
- A. Play Media & Get Speech
- B. Get Speech & Menu
- C. Menu & Play Media
- D. Menu & Get Digits
Answer : B,D
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
- A. Cisco Unified ICM call router and logger
- B. Cisco Unified ICM call router and administrative workstation
- C. Cisco Unified ICM call router and peripheral gateway
- D. administrative workstation and HDS-DDS
Answer : C
Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?
- A. Cisco Unified Customer Voice Portal to route calls to "mediaserver"
- B. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
- C. mapping an IP address to hostname on VXML gateway
- D. no default "mediaserver" in Cisco Unified CVP configuration
Answer : C
Which command is issued to check the replication status of a Cisco Unified Intelligence
Center cluster?
- A. utils dbreplication
- B. utils dbreplication runtimestate
- C. utils dbreplication summary
- D. show dbreplication status
Answer : B
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice- quality issues. What might cause this problem?
- A. The Cisco voice gateways have too few trunks to accept the inbound calls.
- B. The Cisco Finesse is locking up because of a virus.
- C. The system has too few DSP transcoding resources to support all the calls across the WAN.
- D. Cisco Unified Communications Manager has too few conference bridge resources.
- E. A different voice codec is used by the caller and the agent.
Answer : C
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)
- A. Call Type
- B. Precision Queue
- C. Skill Group
- D. Percent Allocation
Answer : A,B
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. Time zone was changed.
- B. Secondary DNS was changed.
- C. Hostname was changed.
- D. Number of historical reports exceeded the system limits.
- E. Cisco Unified Intelligence Center Publisher is not in service.
- F. IP address was changed.
- G. Primary NTP server was changed.
- H. Number of concurrent real-time reports exceeded the system limits.
Answer : A,C,F,G
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
- A. dial peer configured for survey DN
- B. dialed number configured for UCCE scripts
- C. route pattern configured for survey DN
- D. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
Answer : B
The current operating status for multiple devices is displayed in the Cisco Unified Customer
Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)
- A. Cisco Unified Communications Manager
- B. Cisco Unified CVP reporting server
- C. SIP proxy server
- D. Cisco Unified CVP call server
- E. Cisco Unified Contact Center Enterprise server
- F. VXML gateway
- G. Cisco Unified CVP VXML server
Answer : B,D,G
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
- A. No Courtesy Callbacks are allowed.
- B. Callbacks have been temporarily suspended for dialed number.
- C. Any number of callbacks are allowed.
- D. Courtesy Callbacks start when "0" calls are in the queue.
Answer : C
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
- A. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
- B. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
- C. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
- D. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
- E. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
Answer : B,C
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified
Customer Voice Portal? (Choose two.)
- A. No network VRU is configured for the routing client.
- B. VRU PIM just got out of service.
- C. Incorrect media file name.
- D. Send to originator is not enabled.
- E. Primary VRU peripheral gateway is out of service.
Answer : A,B
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)
- A. preconfigured domain name server and have set up forward and reverse DNS
- B. HTTPS redirect disabled
- C. Cisco Finesse HTTPS redirect enabled
- D. AWDB database configured and online
- E. access to a Network Time Protocol server
- F. access to the Internet
Answer : A,E
Which statement about administrative scripts in the Cisco Unified Contact Center
Enterprise solution is true?
- A. Administrative scripts can run more than one time per second.
- B. Administrative scripts must be associated with a call type.
- C. Administrative scripts can use a DB Lookup node.
- D. Administrative scripts can use an ICM Gateway node.
Answer : C
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