VMware Workspace ONE 21.X UEM Troubleshooting Specialist v1.0 (5V0-62.22)

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Total 60 questions

After introducing an additional AWCM server (for a total of two), enrollments have periodically started to fail. While testing, the administrator notices that when https://awcm.awmdm.com:2001/awcn/statistics?awcmsessionid=12345 is accessed, the user is consistently bounced between both AWCM nodes.
Which misconfiguration would be causing this behavior?

  • A. AWCM offloading is not properly configured.
  • B. AWCM Persistence is not correctly configured.
  • C. AWCM secure channel certificate is not installed.
  • D. AWCM ports are not opened to the new AWCM server.


Answer : B

An organization wants to use the VMware Tunnel edge service of VMware Workspace ONE UAG (Unified Access Gateway) to allow an application on managed Android, iOS, and Windows devices to access server resources on their internal network.
An organization administrator configured the VMware Tunnel edge service on UAG and successfully completed the “Test Connection” in the UEM console. Windows and iOS device users can access server resources on the organization’s internal network, but Android device users report that they are getting a “connection failed” error in the application.
What is the most likely cause of this issue?

  • A. The Android application assignment is incorrectly set to “Managed” in UEM
  • B. The certificate expired on the organization’s Unified Access Gateway systems.
  • C. The time is incorrect on the organization s Unified Access Gateway systems.
  • D. The VPN payload in the Android device profile is configured incorrectly in UEM.


Answer : D

An organization has successfully used VMware Workspace ONE UEM for the last few weeks to deploy a public application on demand to managed Android, iOS, and Windows devices that are located in the customer OG.
The Windows and Android device users can still install this application. The iOS device users, however, report that they can see and install other iOS applications from the VMware Workspace ONE Catalog, but they are unable see or install this iOS application.
What is the most likely cause of this issue?

  • A. An organization administrator changed an assignment group setting for the application.
  • B. The organization's VMware Workspace ONE UEM license needs updating.
  • C. An organization administrator changed the assignment of the application to the customer OG.
  • D. The organization’s APNs certificate expired.


Answer : D

Refer to the exhibit. A company has created a compliance policy with the following rules:

Recently, the Android device was marked as non-compliant. The VMware Workspace ONE UEM administrator found that the Facebook application was installed on the device and that a passcode was not present. However, after the user removed the Facebook app and created a device passcode, the Android device still shows as non-compliant in the VMware Workspace ONE UEM console. Other devices within this organization all show as compliant.
Which two root causes could possibly cause this problem? (Choose two.)

  • A. The device has not checked in with the Workspace ONE UEM tenant.
  • B. The Interrogator Queue Service is not running.
  • C. The Android device operating system version is lower than 8.0.0.
  • D. The Policy Engine Service is not running.
  • E. The device is not enrolled into Workspace ONE UEM.


Answer : AB

An organization has successfully used VMware Workspace ONE UEM to deploy a managed, public application to Android. iOS. and Windows devices in the same OG for the last year.
The Windows and Android users can still install this application. The iOS device users, however, report that they can see and install other applications in the VMware Workspace ONE Catalog, but suddenly they are unable to see this application in the VMware Workspace ONE Catalog.
What is the most likely cause of this issue?

  • A. The organization’s Apple Push Notification certificate expired.
  • B. The application assignment via a smart group was misconfigured.
  • C. The organization’s Apple sToken expired.
  • D. The application assignment via the enrollment type was misconfigured.


Answer : C

An administrator is getting reports that the profile status on multiple devices is not updating and needs to view the log which provides information about profile samples from the device. Which log should be viewed?

  • A. On the Device Services Server: \Logs\Services\Queuemanager.log
  • B. On the Device Services Server: \Logs\Services\InterrogatorQueueService.log
  • C. On the Console Server: \Logs\Services\QueuingService.log
  • D. On the Console Server: \Logs\Services\Devicequeue.log


Answer : B

When an administrator attempted to integrate an organization's Microsoft Office 365 email system with their shared SaaS Workspace ONE UEM using PowerShell. the "Session initialized" portion of the Test Connection process failed in the UEM Console.
What is the most likely cause of this issue?

  • A. The administrator incorrectly configured Secure Email Gateway
  • B. The administrator configured the Office 365 service account incorrectly.
  • C. The administrator configured the email service account on Unified Access Gateway incorrectly.
  • D. The administrator incorrectly configured UEM with the PowerShell "Set-ExecutionPolicy" command.


Answer : D

Refer to the exhibit. Consider this assignment group:

A company created a new assignment group for its Consulting department and deployed Salesforce application to that group. After two days, only a small number of consultants have confirmed that they have received the application.
Under the Consulting organization group, the VMware Workspace ONE UEM administrator can see 109 enrolled iOS devices, but under the Salesforce application installation status, it shows the application is only assigned to nine devices.
Which statement describes the 100 iOS devices that are unable to see the application assignment?

  • A. They are not corporate-owned devices.
  • B. They are not enrolled.
  • C. They are not on iOS 14.0.0.
  • D. They are on iOS 14.0.0.


Answer : C

The SSL certificates for on-premises VMware Workspace ONE UEM recently expired and were rotated. Soon after. Android devices entirely stopped receiving push notifications, and many reported AWCM as being disconnected. It was confirmed that the SSL certificates had been rotated on IIS as well as the load balancer.
Which strategy accurately describes the solution for this problem?

  • A. The Device Management binding was not updated for SSL handshake compatibility, so selecting the correct binding would resolve the issue.
  • B. The SSL certificates were not updated on all device services servers, so updating the remaining servers would resolve the issue.
  • C. The Device Services service was not restarted after the SSL certificate rotation on IIS. so restarting the service would resolve the issue.
  • D. The AWCM keystore was missed for rotation of SSL certificates, so running the keytool import targeting the new certificate would resolve the issue.


Answer : D

Refer to the exhibit. An IT administrator tried to start a remote session using Workspace ONE Assist but received this request timeout error:

What might be the root cause of this issue?

  • A. Workspace ONE Intelligent Hub failed to connect to the Workspace ONE Assist server.
  • B. The Administrator didn't have proper level of access to Workspace ONE Assist's features.
  • C. The devices were connected remotely using the unattended mode in Workspace ONE Assist agent.
  • D. Workspace ONE Assist agent failed to connect to the Workspace ONE Assist server.


Answer : D

A company uses Secure Email Gateway to provide email access to its mobile devices and uses Exchange 2016 as its email infrastructure.
Today the VMware Workspace ONE UEM administrator received a report that all newly enrolled devices (iOS and Android) were unable to receive email. After speaking with some end users, the administrator found previously enrolled devices were still able to receive email on their mobile devices. The users who reported this issue are able to access their email through Outlook Web Access (OWA) on their computers.
Which statement describes the possible root cause of this issue?

  • A. The Secure Email Gateway server is unable to connect to the Exchange server.
  • B. The Secure Email Gateway is unable to update policy with VMware Workspace ONE UEM API.
  • C. The Exchange 2016 client access server cluster sporadically refuses to connect (HTTP 500).
  • D. There is an email compliance policy restricting email access to only Android devices.


Answer : C

Which three actions can be enabled for users to self-manage devices through the Self-Sen/ice Portal? (Choose three.)

  • A. Clear Administrator Passcode
  • B. Launch VMware Assist Session
  • C. Upload SMIME Certificate
  • D. Clear Passcode
  • E. Generate Targeted Log
  • F. Sync Device


Answer : DEF

A VMware Workspace ONE UEM administrator is troubleshooting an internal application installation that affects one Android device.
Which two pieces of information will help the administrator with this task? (Choose two.)

  • A. Workspace ONE Intelligent Hub log
  • B. Console server IIS log
  • C. Android OS version
  • D. Internal application APK file
  • E. Verbosed Web Console log


Answer : AC

In a company's VMware Workspace ONE UEM console, the AirWatch Cloud Connection enterprise services settings are configured as shown below. Refer to the exhibit:

The VMware Workspace ONE UEM administrator in this organization found the PowerShell integration test connection failed recently. This organization uses Office 365 as their email infrastructure.
Which statement accurately describes this situation?

  • A. The PowerShell integration test connection failure is related to the PowerShell request originating from the AirWatch Cloud Connector.
  • B. Only one enterprise services can be enabled to pass through AirWatch Cloud Connector.
  • C. PowerShell integration test connection failure is caused by SMTP (Email Relay) disabled status.
  • D. The PowerShell integration test connection failure is related to the PowerShell request originating from the Console Server.


Answer : D

An administrator is unable to enroll Android devices with directory accounts but successfully enrolled the device with a basic account. Enrollment with directory accounts had been working previously.
Which logs should the administrator review to begin troubleshooting the Android directory account enrollment issue?

  • A. VMware Workspace ONE Intelligent Android Hub
  • B. AirWatch Cloud Connector
  • C. VMware Tunnel
  • D. Unified Access Gateway


Answer : B

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Total 60 questions