Cisco 500-052 - Deploying Cisco Unified Contact Center Express Exam
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Total 88 questions
Question #11 (Topic: Topic 1)
What is the maximum number of agent web chat sessions that is supported on the highest class server?
A. 25
B. 50
C. 75
D. 100
Answer: B
Question #12 (Topic: Topic 1)
What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified Contact Center Express
deployment?
deployment?
A. Cisco Unified CCX Premium
B. Cisco Unified CCX Enhanced
C. Cisco Unified Intelligence Center Premium
D. Cisco Unified Intelligence Center Standard
Answer: C
Question #13 (Topic: Topic 1)
A customer purchases 200 Cisco Unified Contact Center Express Premium agent seats. In order to run a 30-port outbound IVR campaign, which two additional
items must the customer purchase? (Choose two.)
items must the customer purchase? (Choose two.)
A. 30 outbound IVR ports
B. a router
C. 30 agent seats
D. 15 agent seats
E. a gateway
Answer: AE
Question #14 (Topic: Topic 1)
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
E. random
Answer: AD
Question #15 (Topic: Topic 1)
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?
A. Internet
B. demilitarized zone
C. corporate network
D. wherever the Cisco Unified CCX server is deployed
Answer: B
