Cisco 500-052 - Deploying Cisco Unified Contact Center Express Exam
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Total 88 questions
Question #6 (Topic: Topic 1)
Agent Email is a Cisco Unified CCX feature available in which of these packages?
A. Premium, Enhanced, and Standard
B. Premium only
C. Premium and Standard
D. Premium and Enhanced
Answer: B
Question #7 (Topic: Topic 1)
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?
A. 2 ms
B. 10 ms
C. 50 ms
D. 80 ms
Answer: D
Question #8 (Topic: Topic 1)
Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)
A. number of silent-monitoring and remote-monitoring sessions
B. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
C. number of historical reporting sessions
D. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
E. number of ASR and TTS ports
F. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
Answer: BDF
Question #9 (Topic: Topic 1)
In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified Contact Center Express site?
A. ASR or TTS servers
B. wallboard server
C. SMTP server
D. enterprise database
Answer: A
Question #10 (Topic: Topic 1)
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will
be able to service voice calls via Cisco Agent Desktop in this scenario?
be able to service voice calls via Cisco Agent Desktop in this scenario?
A. 50
B. 70
C. 120
D. 190
Answer: C
